Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
This course provides an overview of tour guiding techniques and ethical considerations involved in group guiding. Firstly, it covers the skills required for successful site interpretation and group interaction. Secondly, it sheds light on the various technics applied in group management in different contexts. Thirdly, it focuses on the importance of oral communication in the tour-guiding business. Lastly, it examines the ethical responsibilities of tour guides such as respecting cultural and environmental sensitivity.
What you will achieve
Learning objectives
- Define the role and responsibilities of tour guides in the tourism industry
- Develop interpretation skills to provide engaging and informative tours
- Manage group dynamics and facilitate group interactions
- Develop practical communication skills to convey information clearly to groups
- Recognize and address ethical considerations related to tour guiding, including cultural and environmental sensitivity
Who should attend
Target audience
- Tour guiding and tour escorting companies, local guides bodies, and tour leaders professionals.
- Target Competencies
- Tour-guiding
- Interpreting patterns and behaviors
- Communication skills
- Maintaining a positive mental attitude
- Ethical behaviors
Methodology
Learning approach
- This interactive course combines different learning approaches, including presentations, video analysis, case studies, discussions, and group exercises.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
Introduction to tour guiding
- Role of tour guides in the tourism industry
- Needs of different types of groups
- Strategies for managing group dynamics
- Adaptation of speech for different types of audiences
Module 2
Interpretation techniques
- Engaging and informative tours
- Techniques for storytelling and sites reviving
- Methods to facilitate group interaction and engagement
- Managing logistics and financial reports
Module 3
Maintaining positive relationships with stakeholders
- The need for building professional relationships with tourism stakeholders
- Maintenance of constructive relationships with the employers
- Maintenance of positive behavior toward local communities
- Building advanced relations with colleagues and bus drivers
- Setting ways to deal with services suppliers
Module 4
Tour guiding and public speaking
- Non-verbal communication implications in tour guiding business
- Non-verbal communication techniques (kinesics, proxemics, and chronemics)
- Voice management technics (paralinguistic)
- Public speaking apprehension management methods
Module 5
Tour guiding ethics
- Need of ethics in the tour guiding business
- Review of tour guiding code of conduct
- Strategies to deal with people with special needs
- Strategies to deal with demanding clients
- Best practices to handle unexpected situations
FAQ
Frequently asked questions
What does Tour Guiding and Visitor Care cover?
This course covers Public Relations through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Tour guiding and tour escorting companies, local guides bodies, and tour leaders professionals., Target Competencies, Tour-guiding
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Munich, Amsterdam, Geneva, Istanbul, Vienna, Cape Town.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Tour Guiding and Visitor Care to your business address.