Global Learning for Operational Leaders
Classroom
15 sessions
Scroll for more
Online / Live
15 sessions
Scroll for more
Introduction
Course overview
Why Attend
This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.
Course MethodologyThis course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.
Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.
Course ObjectivesBy the end of the course, participants will be able to:
- Define quality and strategy concepts highlighting the main components of quality strategic planning
- Analyze the current quality situation to draft vision and mission statements
- Generate strategic goals and objectives for their quality department
- Evaluate strategies and draft an operating plan
- Examine how to measure the success of a quality strategy
All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.
Target Competencies- Strategic planning
- Quality management
- Management and planning
- Understanding controls and Key Performance Indicators (KPIs)
- Understanding quality frameworks
What you will achieve
Learning objectives
- Define quality and strategy concepts highlighting the main components of quality strategic planning
- Analyze the current quality situation to draft vision and mission statements
- Generate strategic goals and objectives for their quality department
- Evaluate strategies and draft an operating plan
- Examine how to measure the success of a quality strategy
Who should attend
Target audience
- All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.
- Target Competencies
- Strategic planning
- Quality management
- Management and planning
- Understanding controls and Key Performance Indicators (KPIs)
- Understanding quality frameworks
Methodology
Learning approach
- This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.
- Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.
Course content
Course outline and key learning areas
Module 1
Introduction to Quality Management and Strategy
- Definitions of quality
- Dimensions of quality
- The evolution of quality standards
- The seven principles of strategic quality management
- Strategic deployment of quality frameworks and excellence awards
- Evaluation of strategic management
- Historical origins of strategy
- Barriers to strategic implementation
- Strategic deployment models
Module 2
Analyzing the Environment and Extracting Critical Success Factors
- Quality maturity ladder
- Quality stakeholders analysis
- Situation analysis tools in quality departments
- Defining quality visions and missions
- Developing a quality statement
- Setting quality strategic goals
- Identifying Critical Success Factors (CSFs) in quality
Module 3
Goals and Objectives and Alignment to Action Plans
- From a strategic plan to an action plan
- Goals, objectives and targets for the quality division
- Criteria for setting strategic objectives
- Key Results Areas (KRAs), goals, objectives and targets
- Examples of strategic objectives (goals)
Module 4
Evaluating Strategies and Drafting Operating Plans
- Expanding SWOT for strategies: TOWS
- Offensive strategies
- Defensive strategies
- The How-How technique to develop quality-related initiatives
- Linking goals, strategies, action plans and budgets
- Criteria of effective action plans
- Developing a quality department plan
Module 5
Measuring Quality Management Strategy Achievement
- Approaches to control quality
- Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
- Quality dashboards
- KPI cards
- Setting targets
- The balanced scorecard for the quality department
FAQ
Frequently asked questions
What does Strategic Quality Management (QP-004) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function., Target Competencies, Strategic planning
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include London, Istanbul, Vienna, Barcelona, Rome, Munich, Amsterdam, Geneva.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
Related training courses
Continue building your improvement capability
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.