Global Learning for Operational Leaders
Course QP-004
Strategic Quality Management
This course presents a blend between strategy and quality to help participants develop the right skills to plan their or... The outline covers Introduction to Quality Management and Strategy, Analyzing the Environment an...
- 5 daysClassroom or online
- 14Upcoming dates
- 8Cities
- €1,625Fees from
Your week at a glance
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
This course presents a blend between strategy and quality to help participants develop the right skills to plan their organization's quality strategic plans. The course will take participants through the history of quality and strategy and link them with practical applications. Participants will learn to analyze current organizational status and identify gaps and future needs. The course will also examine the strategic planning process, from initiation to the selection of initiatives. Moreover, the identification process of quality Key Result Areas (KRAs) will be discussed. Participants will leave with the tools, skills, and knowledge to start their journey to strategize for their quality departments and produce deployment plans.
What you will achieve
Learning objectives
- Define quality and strategy concepts highlighting the main components of quality strategic planning
- Analyze the current quality situation to draft vision and mission statements
- Generate strategic goals and objectives for their quality department
- Evaluate strategies and draft an operating plan
- Examine how to measure the success of a quality strategy
Who should attend
Target audience
- All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.
Methodology
Learning approach
- This course uses workshops, case studies, and group debriefs to help participants understand various strategies, quality concepts, and applications. The course also features hands-on experience to illustrate the strategic planning process from A to Z and the process of drafting a quality plan. Various videos on strategy and quality applications support this course.
- Team discussions and presentations are used throughout the course to foster participants’ understanding of the strategic planning process for quality deployment in organizations.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Introduction to Quality Management and Strategy
- Definitions of quality
- Dimensions of quality
- The evolution of quality standards
- The seven principles of strategic quality management
- Coffee break
- Strategic deployment of quality frameworks and excellence awards
- Evaluation of strategic management
- Historical origins of strategy
- Barriers to strategic implementation
- Strategic deployment models
Day 2
Analyzing the Environment and Extracting Critical Success Factors
- Quality maturity ladder
- Quality stakeholders analysis
- Situation analysis tools in quality departments
- Defining quality visions and missions
- Coffee break
- Defining quality visions and missions (continued)
- Developing a quality statement
- Setting quality strategic goals
- Identifying Critical Success Factors (CSFs) in quality
Day 3
Goals and Objectives and Alignment to Action Plans
- From a strategic plan to an action plan
- Goals, objectives and targets for the quality division
- Criteria for setting strategic objectives
- Coffee break
- Criteria for setting strategic objectives (continued)
- Key Results Areas (KRAs), goals, objectives and targets
- Examples of strategic objectives (goals)
Day 4
Evaluating Strategies and Drafting Operating Plans
- Expanding SWOT for strategies: TOWS
- Offensive strategies
- Defensive strategies
- The How-How technique to develop quality-related initiatives
- Coffee break
- The How-How technique to develop quality-related initiatives (continued)
- Linking goals, strategies, action plans and budgets
- Criteria of effective action plans
- Developing a quality department plan
Day 5
Measuring Quality Management Strategy Achievement
- Approaches to control quality
- Using Key Result Areas (KRAs) to create Key Performance Indicators (KPIs)
- Quality dashboards
- Coffee break
- Quality dashboards (continued)
- KPI cards
- Setting targets
- The balanced scorecard for the quality department
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Strategic Quality Management. Can't find your answer?
What does Strategic Quality Management (QP-004) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
All quality managers and staff involved in influencing, formulating, or supporting the long-term planning and strategy of the quality department or organization, as well as those responsible for linking, measuring, and improving the performance of others. The course is also suitable for employees targeted for development or promotion within the quality function.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Vienna, Barcelona, Rome, Munich, Amsterdam, Cape Town, Dubai.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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