Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
'Going back to basics' is the central theme of this highly interactive course, which aims to help participants recognize the need to simplify their organizational processes and procedures.
The course will provide the participants with international best practices, which will help them understand the causes of process complexity and identify areas for improvement by focusing on eliminating waste, simplifying procedures, and standardizing and automating opportunities.
Participants in this practical course will also learn to use tools to map and diagram processes and procedures, revealing issues and opportunities for improvement. Various hands-on tools will allow participants to transfer this knowledge to their organization and expect immediate results.
What you will achieve
Learning objectives
- Recognize the principles of organizational design and their linkage to complexity
- Identify the impact of complex policies and analyze the organizational design influence on organizations
- Examine the use of flow charts and workflow techniques in simplification
- Analyze and effectively distribute work allocated to employees in an organizational unit
- Appraise the importance of office layout and processes in terms of improving efficiency
Who should attend
Target audience
- Managers, supervisors, and employees involved in the design or simplification of procedures and end users.
- Target Competencies
- Applying simplification
- Process mapping
- Implementation of Lean and waste reduction
- Organizational design
- Enhancing productivity
- Simplifying layout design
Methodology
Learning approach
- This course relies on hands-on exercises and the analysis of case studies.
- Participants will share ideas and discuss opportunities through presentations and group discussions. In addition, plenary debriefs will enhance the learning experience.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
The Management Process in Perspective
- Management dials and their impact on processes and procedures
- Types of plans
- Organizing and allocating resources
- Directing and controlling individual and organizational performance
- The control process
- Types of control
- Principles of organization design
Module 2
Policies and Procedures
- Definitions and concepts
- Importance and goals of procedures
- Signs of complicated procedures
- Simplification defined
- Work simplification goals
- Procedure for developing effective procedures
- Productivity defined
- Causes of poor productivity
Module 3
Mapping Simplification of Improvement of Processes and Procedures: Methodologies and Tools
- The methodology of improvement
- Selection of procedures criteria
- Data analysis and evaluation
- Suggestions for improvement
- Types of process and procedure maps
- Lean principles to simplify processes
- The eight types of waste
- 5S program to enhance organizational workplace
- Swim lane charts
- ESSA methodology
- Value stream mapping
- Supplier Input, Process, Output, Customer (SIPOC) analysis
- Process auditing (The turtle diagram)
- Procedures process flow chart
Module 4
Skills Utilization and Workload Distribution Chart
- The multi-column process chart
- Skills: The 8th Lean waste
- Preparing and analyzing a Work Distribution Chart (WDC)
- Re-allocation of workload and redistribution of jobs
- Innovation, industry 4.0, and impact on processes
Module 5
Simplifying Space Design and Layout
- Using a spaghetti diagram for analyzing distance, office, and department layout
- Office/department layout analysis
- Redesigning offices by using office layout charts
- Guidelines: Size and layout
- Success factors for simplification of procedures
FAQ
Frequently asked questions
What does Simplification of Work Processes and Procedures cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Managers, supervisors, and employees involved in the design or simplification of procedures and end users., Target Competencies, Applying simplification
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Frankfurt, Barcelona, London, Munich.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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