Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Security officers are often the first line of protection and the face of the organisation. Supervisors determine whether guarding services are professional, alert and effective.
This Aractech course covers security officer roles, deployment and post orders, patrol management, supervision techniques, incident reporting, customer service, conflict management, training and performance management, and managing contracted guard services. Participants develop supervision tools.
What you will achieve
Learning objectives
- Define security officer roles and post orders
- Plan deployment and patrols
- Supervise and motivate security teams
- Manage incidents and reporting
- Train and evaluate officers
- Manage contracted guarding services
Who should attend
Target audience
- Security supervisors and team leaders
- Security managers
- Contract security managers
- Facilities managers
- Site managers
- Security company operations staff
Methodology
Learning approach
- Practical sessions
- Post order workshops
- Role plays
- Case studies
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Guard Force Roles
- Roles and responsibilities
- Legal powers
- Professional standards
- Coffee break
- Professional standards (continued)
- Customer service
- Exercise: Post order review
Day 2
Deployment and Patrols
- Deployment planning
- Patrol techniques
- Technology support
- Coffee break
- Technology support (continued)
- Checkpoints
- Workshop: Deployment plan
Day 3
Supervision
- Supervisory skills
- Briefings
- Motivation
- Coffee break
- Motivation (continued)
- Discipline
- Role play: Supervisory conversation
Day 4
Incidents and Conflict
- Incident handling
- Reporting
- Conflict management
- Coffee break
- Conflict management (continued)
- Emergencies
- Case study: Guard response
Day 5
Performance and Contracts
- Training
- Performance evaluation
- Contract management
- Coffee break
- Contract management (continued)
- KPIs
- Capstone: Supervision toolkit
FAQ
Frequently asked questions
What does Security Guard Force Supervision (SM-014) cover?
This course covers Security Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Security supervisors and team leaders, Security managers, Contract security managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Frankfurt, London, Munich, Paris.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Security Guard Force Supervision to your business address.