Global Learning for Operational Leaders
Classroom
14 sessions
Scroll for more
Online / Live
14 sessions
Scroll for more
Introduction
Course overview
Hotels and hospitality venues must keep guests and staff safe while providing a welcoming environment. Threats include theft, fraud, violence, terrorism, fire and reputational incidents.
This Aractech course covers hospitality security risks, security strategy, access control and key management, guest privacy, staff security, events and VIP guests, emergency response and crisis communication. Participants develop a hotel security plan.
What you will achieve
Learning objectives
- Assess hospitality security risks
- Balance security with guest experience
- Manage access control and key systems
- Protect guest privacy and property
- Secure events and VIP stays
- Respond to emergencies and crises
Who should attend
Target audience
- Hotel security managers
- Hotel general and operations managers
- Front office managers
- Resort and venue managers
- Hospitality risk managers
- Security staff
Methodology
Learning approach
- Hospitality case studies
- Risk workshops
- Scenario exercises
- Group discussions
- Planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Hospitality Security
- Risk landscape
- Security and service balance
- Legal duties
- Coffee break
- Legal duties (continued)
- Security organisation
- Exercise: Risk review
Day 2
Access and Property
- Access control
- Key and card management
- Guest property
- Coffee break
- Guest property (continued)
- Theft prevention
- Workshop: Access plan
Day 3
Guests and Staff
- Guest privacy
- Staff vetting
- Workplace violence
- Coffee break
- Workplace violence (continued)
- Human trafficking awareness
- Case study: Guest incident
Day 4
Events and VIPs
- Event security
- VIP stays
- Media
- Coffee break
- Media (continued)
- Coordination
- Exercise: VIP plan
Day 5
Emergencies and Crisis
- Emergency response
- Evacuation
- Crisis communication
- Coffee break
- Crisis communication (continued)
- Recovery
- Capstone: Hotel security plan
FAQ
Frequently asked questions
What does Hotel and Hospitality Security (SM-015) cover?
This course covers Security Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Hotel security managers, Hotel general and operations managers, Front office managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Barcelona, London, Munich, Paris.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Hotel and Hospitality Security to your business address.