Global Learning for Operational Leaders
Classroom
16 sessions
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Online / Live
16 sessions
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Introduction
Course overview
Innovation labs help governments test new ideas, use design thinking and experiment with policies and services before scaling them. Many governments have established labs, but making them deliver real impact is challenging.
This Aractech course explains innovation lab models, mandates and governance, design thinking and behavioural insights, experimentation and pilots, partnerships with citizens and start-ups, measuring impact and scaling successful innovations. Participants design a lab or innovation programme.
The course suits public sector innovators and leaders.
What you will achieve
Learning objectives
- Explain innovation lab models and mandates
- Apply design thinking to public challenges
- Use behavioural insights in policy and services
- Design and run public sector experiments
- Build partnerships for innovation
- Measure impact and scale innovations
Who should attend
Target audience
- Public sector innovation teams
- Policy officials
- Digital service leaders
- Senior managers
- Researchers
- Consultants
Methodology
Learning approach
- International lab case studies
- Design challenges
- Experiment design workshops
- Group discussions
- Planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Public Sector Innovation
- Why innovate
- Barriers in government
- Lab models
- Coffee break
- Lab models (continued)
- Mandates
- Global examples
- Exercise: Innovation readiness
Day 2
Design Thinking for Government
- User research
- Problem framing
- Ideation
- Prototyping
- Coffee break
- Prototyping (continued)
- Co-design with citizens
- Workshop: Design challenge
Day 3
Behavioural Insights
- Behavioural principles
- Nudges
- Testing interventions
- Ethics
- Coffee break
- Ethics (continued)
- Case study: Behavioural intervention
- Exercise: Intervention design
Day 4
Experimentation
- Pilots
- Randomised trials
- Evidence standards
- Learning from failure
- Coffee break
- Learning from failure (continued)
- Partnerships
- Workshop: Experiment design
Day 5
Impact and Scaling
- Measuring impact
- Scaling pathways
- Funding
- Coffee break
- Funding (continued)
- Governance
- Sustaining labs
- Capstone: Innovation programme plan
FAQ
Frequently asked questions
What does Public Sector Innovation Labs (GPS-020) cover?
This course covers Government and Public Sector through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 2 - 6 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Public sector innovation teams, Policy officials, Digital service leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Frankfurt, London, Munich, Paris, Istanbul, Cape Town.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Public Sector Innovation Labs to your business address.