Global Learning for Operational Leaders
Course LM-034
Performance Measurement in Public Sector
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonst... The outline covers Foundations of Public Sector Performance Measurement, Designing KPIs and Serv...
- 5 daysClassroom or online
- 17Upcoming dates
- 7Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Public sector organizations are expected to deliver high-quality services, use public resources efficiently, and demonstrate accountability to citizens and stakeholders. Effective performance measurement helps government entities track results, improve service delivery, support transparency, and guide policy decisions. This course provides participants with practical tools to design performance indicators, monitor outcomes, analyse results, and strengthen performance management systems in the public sector.
What you will achieve
Learning objectives
- Understand the role of performance measurement in public organizations
- Design meaningful KPIs and service indicators
- Link strategic goals with measurable outcomes
- Improve data collection and reporting systems
- Analyse performance results for better decisions
- Strengthen accountability and transparency frameworks
- Use benchmarking to improve public services
- Build continuous improvement cultures in government entities
Who should attend
Target audience
- Government Managers
- Public Sector Executives
- Strategy and Planning Staff
- Performance Management Officers
- Finance and Budget Professionals
- Policy Makers
- Anyone responsible for monitoring public sector results
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, group discussions, KPI workshops, reporting exercises, benchmarking activities, and public sector examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Public Sector Performance Measurement
- Importance of performance measurement in government organizations
- Public value, accountability, and service excellence
- Differences between private and public sector performance systems
- Coffee break
- Differences between private and public sector performance systems (continued)
- Types of indicators: input, output, outcome, and impact
- Aligning measures with policy and strategic goals
- Common challenges in public sector measurement
Day 2
Designing KPIs and Service Indicators
- Characteristics of effective public sector KPIs
- Building SMART indicators for services and programs
- Leading and lagging indicators in government settings
- Coffee break
- Leading and lagging indicators in government settings (continued)
- Service quality, timeliness, cost, and citizen satisfaction measures
- Risk indicators and compliance metrics
- Exercise: Design KPIs for a public service department
Day 3
Data Collection, Analysis, and Reporting
- Sources of operational and strategic data
- Improving data quality and consistency
- Trend analysis and performance interpretation
- Dashboards and scorecards for public management
- Coffee break
- Dashboards and scorecards for public management (continued)
- Writing clear management reports
- Presenting results to leadership and stakeholders
- Exercise: Analyse a departmental performance report
Day 4
Accountability, Benchmarking, and Improvement
- Governance and accountability through measurement
- Internal and external benchmarking methods
- Comparing services across departments or regions
- Using results to identify inefficiencies
- Coffee break
- Using results to identify inefficiencies (continued)
- Continuous improvement and corrective action planning
- Building a performance-focused culture
Day 5
Strategy Execution and Future Readiness
- Linking budgets, resources, and performance outcomes
- Performance measurement in policy implementation
- Digital tools and analytics in government performance
- Citizen-focused measurement approaches
- Coffee break
- Citizen-focused measurement approaches (continued)
- Future trends in public sector performance management
- Final workshop: Build a public sector performance framework
- Course review and action planning
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Performance Measurement in Public Sector. Can't find your answer?
What does Performance Measurement in Public Sector (LM-034) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Government Managers, Public Sector Executives, Strategy and Planning Staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Kuala lumpur, Amsterdam, London, Barcelona, Istanbul, Frankfurt, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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