Global Learning for Operational Leaders
Classroom
21 sessions
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Online / Live
21 sessions
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Introduction
Course overview
Why Attend
Effective performance management is essential for aligning employee contributions with organizational objectives, improving productivity, and developing talent. This course provides participants with practical tools and techniques for setting measurable objectives, conducting meaningful performance appraisals, providing constructive feedback, and improving overall employee performance through coaching and development.
Course Methodology
The course utilizes interactive presentations, practical workshops, role plays, case studies, group discussions, coaching simulations, and performance management exercises to ensure practical application of concepts and techniques.
Course Objectives
By the end of this course, participants will be able to:
- Understand the principles and objectives of performance management
- Develop effective performance objectives and measurement criteria
- Align employee goals with organizational strategy and priorities
- Apply coaching techniques to improve employee performance
- Conduct structured and effective performance appraisal discussions
- Diagnose performance issues and develop improvement plans
- Strengthen employee engagement and performance accountability
Target Audience
- HR managers and professionals
- Learning and development specialists
- Line managers and supervisors
- Team leaders
- Employee relations professionals
- Talent management specialists
- Professionals involved in performance management systems
Target Competencies
- Performance management
- Goal setting and objective development
- Coaching and mentoring
- Performance appraisal skills
- Communication and feedback
- Employee development
- Problem-solving and analysis
- Leadership effectiveness
What you will achieve
Learning objectives
- Understand the principles and objectives of performance management
- Develop effective performance objectives and measurement criteria
- Align employee goals with organizational strategy and priorities
- Apply coaching techniques to improve employee performance
- Conduct structured and effective performance appraisal discussions
- Diagnose performance issues and develop improvement plans
- Strengthen employee engagement and performance accountability
Who should attend
Target audience
- HR managers and professionals
- Learning and development specialists
- Line managers and supervisors
- Team leaders
- Employee relations professionals
- Talent management specialists
- Professionals involved in performance management systems
- Target Competencies
Methodology
Learning approach
- The course utilizes interactive presentations, practical workshops, role plays, case studies, group discussions, coaching simulations, and performance management exercises to ensure practical application of concepts and techniques.
Course content
Five focused days of learning and application
Day 1
Foundations of Performance Management
- Understanding the principles, purpose, and value of performance management
- Examining the impact of employee performance on organizational success
- Understanding key performance management concepts and terminology
- Reviewing the annual performance management cycle and its components
- Clarifying management and employee responsibilities within the process
- Identifying common performance management challenges and implementation pitfalls
Day 2
Setting Effective Objectives and Performance Measures
- Aligning employee objectives with organizational vision, mission, and strategic goals
- Understanding critical success factors and their influence on performance outcomes
- Developing meaningful performance criteria and measurement standards
- Defining key result areas and performance expectations
- Understanding key performance indicators and appropriate measurement methods
- Converting organizational goals into clear, measurable SMART objectives
Day 3
Measuring Performance and Evaluating Competencies
- Measuring performance outcomes and behavioral expectations effectively
- Assessing competencies, capabilities, and semi-quantifiable performance factors
- Understanding behavioral indicators and proficiency levels
- Incorporating organizational values into performance evaluations
- Developing balanced approaches to performance measurement
- Practical workshop on designing performance scorecards and evaluation criteria
Day 4
Coaching for Performance Improvement
- Understanding the role of coaching within performance management systems
- Defining coaching responsibilities and performance support activities
- Exploring the benefits of continuous coaching and feedback
- Applying coaching techniques to improve employee effectiveness
- Developing essential coaching and communication skills
- Practical exercise: Conducting coaching sessions for performance improvement
Day 5
Conducting Effective Appraisals and Performance Improvement Planning
- Preparing and planning successful performance appraisal meetings
- Structuring appraisal discussions and managing productive conversations
- Delivering constructive feedback and discussing evaluation outcomes
- Avoiding common appraisal errors and rating biases
- Recognizing and rewarding strong performance appropriately
- Diagnosing performance issues and developing effective performance improvement plans
- Establishing follow-up actions and continuous performance monitoring processes
FAQ
Frequently asked questions
What does Performance Management: Setting Objectives and Conducting Appraisals (LM-035) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 7 - 11 September 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
HR managers and professionals, Learning and development specialists, Line managers and supervisors
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Munich, Barcelona, Frankfurt, Kuala lumpur, Amsterdam, London.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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