Global Learning for Operational Leaders
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Effective performance management is essential for aligning employee contributions with organizational objectives, improving productivity, and developing talent. This course provides participants with practical tools and techniques for setting measurable objectives, conducting meaningful performance appraisals, providing constructive feedback, and improving overall employee performance through coaching and development.
What you will achieve
Learning objectives
- Understand the principles and objectives of performance management
- Develop effective performance objectives and measurement criteria
- Align employee goals with organizational strategy and priorities
- Apply coaching techniques to improve employee performance
- Conduct structured and effective performance appraisal discussions
- Diagnose performance issues and develop improvement plans
- Strengthen employee engagement and performance accountability
Who should attend
Target audience
- HR managers and professionals
- Learning and development specialists
- Line managers and supervisors
- Team leaders
- Employee relations professionals
- Talent management specialists
- Professionals involved in performance management systems
Methodology
Learning approach
- The course utilizes interactive presentations, practical workshops, role plays, case studies, group discussions, coaching simulations, and performance management exercises to ensure practical application of concepts and techniques.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Performance Management
- Understanding the principles, purpose, and value of performance management
- Examining the impact of employee performance on organizational success
- Understanding key performance management concepts and terminology
- Coffee break
- Understanding key performance management concepts and terminology (continued)
- Reviewing the annual performance management cycle and its components
- Clarifying management and employee responsibilities within the process
- Identifying common performance management challenges and implementation pitfalls
Day 2
Setting Effective Objectives and Performance Measures
- Aligning employee objectives with organizational vision, mission, and strategic goals
- Understanding critical success factors and their influence on performance outcomes
- Developing meaningful performance criteria and measurement standards
- Coffee break
- Developing meaningful performance criteria and measurement standards (continued)
- Defining key result areas and performance expectations
- Understanding key performance indicators and appropriate measurement methods
- Converting organizational goals into clear, measurable SMART objectives
Day 3
Measuring Performance and Evaluating Competencies
- Measuring performance outcomes and behavioral expectations effectively
- Assessing competencies, capabilities, and semi-quantifiable performance factors
- Understanding behavioral indicators and proficiency levels
- Incorporating organizational values into performance evaluations
- Coffee break
- Incorporating organizational values into performance evaluations (continued)
- Developing balanced approaches to performance measurement
- Practical workshop on designing performance scorecards and evaluation criteria
Day 4
Coaching for Performance Improvement
- Understanding the role of coaching within performance management systems
- Defining coaching responsibilities and performance support activities
- Exploring the benefits of continuous coaching and feedback
- Applying coaching techniques to improve employee effectiveness
- Coffee break
- Applying coaching techniques to improve employee effectiveness (continued)
- Developing essential coaching and communication skills
- Practical exercise: Conducting coaching sessions for performance improvement
Day 5
Conducting Effective Appraisals and Performance Improvement Planning
- Preparing and planning successful performance appraisal meetings
- Structuring appraisal discussions and managing productive conversations
- Delivering constructive feedback and discussing evaluation outcomes
- Avoiding common appraisal errors and rating biases
- Coffee break
- Avoiding common appraisal errors and rating biases (continued)
- Recognizing and rewarding strong performance appropriately
- Diagnosing performance issues and developing effective performance improvement plans
- Establishing follow-up actions and continuous performance monitoring processes
FAQ
Frequently asked questions
What does Performance Management: Setting Objectives and Conducting Appraisals (LM-035) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
HR managers and professionals, Learning and development specialists, Line managers and supervisors
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Kuala lumpur, Amsterdam, London, Barcelona, Istanbul, Frankfurt, Munich.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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