Global Learning for Operational Leaders
Professional training course
Operational Excellence in Crisis Management and Contingency Planning
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
This Operational Excellence in Crisis Management and Contingency Planning training course shall effectively help the organisation to develop a standard methodology for organizing, drafting and implementing emergency preparedness and contingency plans.
The course was prepared to ensure that all delegates will gain the best practices in developing, assessing and determining consequences of contingency plans, and helps participants identify the most common weaknesses found in many crisis management plans.
This attractive training course was tailored to fit with different kind of industries where the organisation reputation before, during and after the crisis are well maintained.
The course will offer to the attendees the professional methods of identifying, preventing, and damage controlling at different types of crisis situations.
What you will achieve
Learning objectives
- This course helps participants identify potential risks or situations that may precipitate a crisis or emergency and learn approaches on how to respond to such incidents.
- The Course is to enable students to understand and apply the principles of emergency response planning and crisis management. It considers the need for emergency and crisis response planning and an integrated approach to emergency management. It is mainly To plan and prepare for effective Emergency Response Plans (ERP) that mitigates the potential consequences of an Incident to people (local community and personnel), environment, assets and reputation, and enables normal operations to be resumed efficiently.
- By the end of This Operational Excellence in Crisis Management and Contingency Planning training course, participants will be able to:
- Define crisis management
- Describe the stages of a crisis
- Apply best practice in putting crisis management into action
- Develop contingency plans
- Enhance common crisis management plan weaknesses
Who should attend
Target audience
- This Operational Excellence in Crisis Management and Contingency Planning training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels.
- This Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:
- Incident Commander and deputies
- Safety & Security Management Team Members
- Risk Management & insurance Personnel
- Organization’s Crisis Management Team / Cell Members
- Quality Management Professionals
- Emergency Response Teams
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Theories of Risk & Disasters
- Theories of crises
- Types of Crises (Related to different types of Hazards)
- What Is Crisis Management
- MITIGATE – PLAN – RESPOND – RECOVER
- Systems ideas and risks
- Coffee break
- Systems ideas and risks (continued)
- Health and safety management
- The management of organizational risks
- Safety culture
- Case studies
Day 2
Crises Management Principles
- An Introduction to Crisis Management
- The elements of crisis management
- Crisis Technology and Analytics
- Mitigate potential hazards caused by natural and human-induced disasters
- Coffee break
- Mitigate potential hazards caused by natural and human-induced disasters (continued)
- Crisis Management and Decision-making
- Stakeholders and parties involved in during emergencies
- Ethics in a Crisis
- Conducting Risk/Hazard/Vulnerability Assessment
Day 3
Risk Management Principles
- Difference between Risk Management & Risk Assessment
- Hazard Analysis and Disaster Planning
- The importance of risk management
- Management of organizational risk culture
- Coffee break
- Management of organizational risk culture (continued)
- Risk communications
- The business impact analysis
- Business continuity planning
Day 4
Crisis Management Team Formation & Operations
- Levels of command and Formation of the crisis management team
- Command and Control
- CMT roles & responsibilities
- Incident Management Team (IMT) roles & responsibilities
- Coffee break
- Emergency Response Team (ERP) roles & responsibilities
- CMT operations
- Liaison with the emergency services
- Communication with the public before, during and after a crisis
- Maintaining Organization Reputation
Day 5
Contingency Planning, Emergency Response & Damage Control Process
- Developing plans and strategies to help organizations prepare, respond and recover from disasters.
- Managing Low-Intensity Crises
- Integrated Emergency Management
- Disaster Inquiries
- Damage Control & Disaster Risk Reduction
- Coffee break
- Damage Control & Disaster Risk Reduction (continued)
- Most Hazardous Emergency Scenario
- Establish and maintain Medical Emergency Response (MER) Plans
- ER reports and documentation content (forms/ checklists)
- Training & Competency (The different types of Training and Drills)
- Case Study (Fire & Evacuation at Workplace)
FAQ
Frequently asked questions
What does Operational Excellence in Crisis Management and Contingency Planning cover?
This course covers Planning and Strategy Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This Operational Excellence in Crisis Management and Contingency Planning training course is suitable for a wide range of professionals at both senior and middle level of management, and who are involved in any aspect of Crisis and Risk Management and who want to understand, implement and improve the latest Risk and Resilience Management concepts, processes and ideas at both strategic and operational levels., This Operational Excellence in Crisis Management and Contingency Planning training course is suitable to a wide range of professionals but will greatly benefit:, Incident Commander and deputies
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Geneva, Dubai, London, Istanbul, Cape Town, Madrid, Vienna.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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