Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Waste is often harder to see in offices than on factory floors: approvals that sit in inboxes, duplicated data entry, unclear handovers and searching for information. Lean thinking can dramatically improve administrative processes.
This Aractech course applies lean principles to office, administrative and transactional processes, covering value and waste in services, process mapping, flow and standard work, visual management for knowledge work, digital simplification and daily improvement routines. Participants map and redesign a real administrative process.
The course suits finance, HR, procurement, customer service and public sector teams.
What you will achieve
Learning objectives
- Apply lean principles to administrative work
- Identify waste in office processes
- Map and analyse transactional processes
- Redesign processes for flow and simplicity
- Use visual management and standard work in offices
- Sustain improvements with daily routines
Who should attend
Target audience
- Administrative and office managers
- Finance, HR and procurement teams
- Public sector managers
- Customer service managers
- Process improvement practitioners
- Shared services staff
Methodology
Learning approach
- Practical workshops
- Process mapping exercises
- Case studies
- Simulation
- Action planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Lean in the Office
- Lean principles
- Office waste
- Value from the customer's view
- Lean services examples
- Coffee break
- Lean services examples (continued)
- Readiness
- Exercise: Spotting office waste
Day 2
Mapping Processes
- Process mapping
- Value stream maps for transactions
- Lead time and touch time
- Handovers
- Coffee break
- Handovers (continued)
- Data gathering
- Workshop: Current state map
Day 3
Redesigning for Flow
- Eliminating approvals and rework
- Standard work
- Batching and queues
- Digital simplification
- Coffee break
- Digital simplification (continued)
- Future state
- Workshop: Future state design
Day 4
Visual Management
- Team boards
- Workload visibility
- Performance tracking
- Huddles
- Coffee break
- Huddles (continued)
- Case study: Lean finance team
- Exercise: Board design
Day 5
Sustaining Improvement
- Daily improvement
- Problem solving
- Leadership routines
- Coffee break
- Leadership routines (continued)
- Measuring results
- Culture
- Capstone: Process improvement plan
FAQ
Frequently asked questions
What does Lean Office and Administrative Process Improvement (QP-017) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Administrative and office managers, Finance, HR and procurement teams, Public sector managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Barcelona, Istanbul, Amsterdam, Paris, Munich.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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Choose an available date and venue, add your participants, and we will email a formal quotation for Lean Office and Administrative Process Improvement to your business address.