Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why Attend
Effective leadership depends not only on technical knowledge and authority, but also on emotional intelligence. Leaders with strong emotional intelligence build trust, inspire teams, manage pressure, resolve conflicts, and create positive workplace cultures. This course provides participants with practical tools to strengthen self-awareness, self-management, social awareness, and relationship management for stronger leadership impact.
Course Methodology
This course uses an interactive and practical approach through presentations, self-assessments, case studies, group discussions, role plays, leadership exercises, and real workplace examples.
Course Objectives
- Understand the relationship between leadership and emotional intelligence
- Develop self-awareness and emotional control
- Improve resilience and personal motivation
- Strengthen empathy and social awareness
- Build trust and credibility with teams
- Handle conflict constructively
- Improve communication and feedback skills
- Enhance overall leadership effectiveness
Target Audience
- Managers and Supervisors
- Team Leaders
- Department Heads
- HR Professionals
- Project Managers
- Emerging Leaders
- Anyone seeking to improve leadership effectiveness
Target Competencies
- Emotional Intelligence
- Leadership Skills
- Self-Awareness
- Self-Management
- Social Awareness
- Relationship Management
- Conflict Resolution
- Communication Skills
What you will achieve
Learning objectives
- Understand the relationship between leadership and emotional intelligence
- Develop self-awareness and emotional control
- Improve resilience and personal motivation
- Strengthen empathy and social awareness
- Build trust and credibility with teams
- Handle conflict constructively
- Improve communication and feedback skills
- Enhance overall leadership effectiveness
Who should attend
Target audience
- Managers and Supervisors
- Team Leaders
- Department Heads
- HR Professionals
- Project Managers
- Emerging Leaders
- Anyone seeking to improve leadership effectiveness
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, self-assessments, case studies, group discussions, role plays, leadership exercises, and real workplace examples.
Course content
Five focused days of learning and application
Day 1
Relationship Between Leadership and Emotional Intelligence
- Introduction to emotional intelligence and its components
- Role of emotional intelligence in leadership effectiveness
- Emotional intelligence competencies for leaders
- Connection between emotions, behaviors, and leadership outcomes
- Examples of emotionally intelligent leaders and their outcomes
- Building leadership impact through emotional intelligence
Day 2
Developing Self-Awareness in Leaders
- Recognizing emotions and their influence
- Understanding personal strengths and weaknesses
- Assessing triggers and reactions
- Developing emotional vocabulary
- Seeking and utilizing feedback
- Building continuous self-awareness habits
Day 3
Developing Self-Management in Leaders
- Managing emotions effectively
- Managing impulses and reactions
- Developing a positive attitude
- Cultivating intrinsic motivation
- Developing a mental recharge
- Leading calmly under pressure
Day 4
Developing Social Awareness in Leaders
- Recognizing and interpreting nonverbal cues
- Engaging in active listening
- Recognizing emotional states in others
- Expressing empathy and compassion
- Observing and understanding group dynamics
- Improving team connection and understanding
Day 5
Developing Relationship Management in Leaders
- Developing trust and credibility
- Providing constructive feedback
- Handling conflicts constructively
- Promoting team cohesion and synergy
- Offering emotional support in difficult times
- Promoting effective relationship management
- Final workshop: Personal emotional intelligence leadership plan
FAQ
Frequently asked questions
What does Leadership and Emotional Intelligence (LM-017) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Managers and Supervisors, Team Leaders, Department Heads
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Barcelona, Kuala lumpur, Amsterdam.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Leadership and Emotional Intelligence to your business address.