Global Learning for Operational Leaders
Course PSM-007
Certificate in Key Performance Indicators (KPIs)
Key performance indicators (KPIs) are crucial business measures that inform decision-makers in the organization. The outline covers Fundamentals of Performance Measurement, KPIs: Guiding principles for organizational lon...
- 5 daysClassroom or online
- 14Upcoming dates
- 5Cities
- €1,925Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Key performance indicators (KPIs) are crucial business measures that inform decision-makers in the organization. Such information improves proactive performance monitoring and guarantees better business results. Participants in this course will learn the importance of measuring the right KPIs and how to choose those KPIs in a way that allows proactive decisions and satisfies critical stakeholders. This approach will ensure the longevity of success in organizations. The course is hands-on, allowing participants to experiment with KPIs from many business perspectives to ensure their KPI dictionary becomes more extensive and their ability to formulate and calculate strategic or operational KPIs is adequately developed.
What you will achieve
Learning objectives
- Evaluate how effective KPIs enable the measurement of company performance in key results areas
- Calculate and analyze finance and client KPIs to manage a company outcome
- Design sets of KPIs to measure quality, processes, and sustainability as company enablers
- Analyze best practices of data collection and target setting for KPIs
- Establish a plan to implement a KPI project in a company
Who should attend
Target audience
- All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.
Methodology
Learning approach
- The course enables the participants to practice real-world analysis of KPIs through team-based workshops that use customized case studies, provoking the thought process for KPI development.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Fundamentals of Performance Measurement
- Benefits of performance measurement
- Different types of KPIs
- Characteristics of effective KPIs
- Aligning the organization through strategic and operational KPIs
- Coffee break
- Aligning the organization through strategic and operational KPIs (continued)
- Using leading and lagging KPIs for proactive decision-making
- The LOGIC model
- Defining effective KPIs to address the needs of all key stakeholders
Day 2
KPIs: Guiding principles for organizational longevity & Financial and Market KPIs: Outcome KPIs
- KPIs: Guiding principles for organizational longevity
- Proactivity
- Alignment
- Balance
- Financial and Market KPIs: Outcome KPIs
- Seven steps to determine the most critical KPIs
- Coffee break
- Seven steps to determine the most critical KPIs (continued)
- Private versus public sector approaches to outcome
- Defining financial KPIs
- Analysis of financial KPIs
- Customer-related KPIs
- Market KPIs
- Analysis of customer and market KPIs
Day 3
Business Enablers KPIs
- Defining quality
- The eight dimensions of quality
- Quality KPIs
- Designing indexes
- Coffee break
- Designing indexes (continued)
- Defining process and operational efficiency KPIs
- Sustainability as a business enabler
- Environmental KPIs
- Social impact KPIs
Day 4
Measuring KPIs and Setting Targets for KPIs
- Collecting and analyzing KPI measurement data
- Evidence collection and criteria
- Benchmarking and developing inspiring targets
- Coffee break
- Benchmarking and developing inspiring targets (continued)
- Components of KPIs cards
- Compiling KPIs in dashboards
- Types of KPI cascading
- Defining KPIs ownership
Day 5
Succeeding in the KPI Implementation Project
- Gaining senior team buy-in
- Establishing a winning KPI team
- Promoting a results-oriented culture
- Setting up the right KPI development strategy
- Coffee break
- Setting up the right KPI development strategy (continued)
- Marketing the KPI system internally
- Facilitating the use of KPIs for employees
- Refining KPIs
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Certificate in Key Performance Indicators (KPIs). Can't find your answer?
What does Certificate in Key Performance Indicators (KPIs) (PSM-007) cover?
This course covers Planning and Strategy Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
All managers and senior professionals involved in influencing, formulating, or supporting the long-term planning and strategy of their department or organization. The course also benefits those responsible for linking, measuring, and improving the organization's performance, including strategy or performance management professionals, balanced scorecard managers, business unit and department managers, and business analysts.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Rome, Munich, Kuala lumpur, Barcelona, London.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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