Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
When a crisis strikes, the crisis management team must assemble quickly, understand the situation, make decisions and communicate under intense pressure. Teams that train together perform far better.
This Aractech course covers crisis team structure and roles, activation, situational awareness, decision-making processes, crisis communication, stakeholder management, logistics and documentation, and recovery. Participants work through an extended crisis simulation as a team.
What you will achieve
Learning objectives
- Understand crisis team structure and roles
- Activate and convene the crisis team
- Build shared situational awareness
- Make and record crisis decisions
- Coordinate communication and stakeholders
- Transition to recovery
Who should attend
Target audience
- Crisis management team members
- Senior managers
- Business continuity managers
- Communications leaders
- HR, legal and security leaders
- Deputies and support staff
Methodology
Learning approach
- Team simulations
- Role exercises
- Case studies
- Debriefs
- Planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Crisis Teams
- What a crisis is
- Team structure
- Roles
- Coffee break
- Roles (continued)
- Activation
- Exercise: Role allocation
Day 2
Situational Awareness
- Information gathering
- Situation reports
- Assumptions
- Coffee break
- Assumptions (continued)
- Common operating picture
- Workshop: Situation report
Day 3
Decision-Making
- Decision processes
- Options
- Decision logs
- Coffee break
- Decision logs (continued)
- Pressure
- Simulation: Crisis part one
Day 4
Communication and Stakeholders
- Communication strategy
- Media
- Employees
- Coffee break
- Employees (continued)
- Authorities
- Simulation: Crisis part two
Day 5
Recovery and Learning
- Stand-down
- Recovery
- Debriefs
- Coffee break
- Debriefs (continued)
- Team development
- Capstone: Crisis team improvement plan
FAQ
Frequently asked questions
What does Crisis Management Team Training (BCCM-009) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Crisis management team members, Senior managers, Business continuity managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Barcelona, Frankfurt, Rome, Kuala lumpur, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Crisis Management Team Training to your business address.