Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Hospitals and healthcare systems must continue caring for patients during mass casualty incidents, outbreaks, utility failures, cyberattacks and other crises.
This Aractech course covers healthcare crisis types, hospital incident command, surge capacity, mass casualty management, infection outbreaks, continuity of critical services, communication and staff support. Participants take part in a hospital crisis simulation.
What you will achieve
Learning objectives
- Understand healthcare crisis types
- Apply hospital incident command
- Plan surge capacity
- Manage mass casualty incidents
- Maintain critical clinical services
- Communicate and support staff during crises
Who should attend
Target audience
- Hospital managers
- Emergency planners in health
- Clinical leaders
- Nursing managers
- Public health officials
- Healthcare continuity staff
Methodology
Learning approach
- Healthcare case studies
- Simulation exercises
- Planning workshops
- Group discussions
- Debriefs
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Healthcare Crises
- Crisis types
- Lessons learned
- Regulatory requirements
- Coffee break
- Regulatory requirements (continued)
- Roles
- Exercise: Risk review
Day 2
Incident Command
- Hospital incident command
- Activation
- Roles
- Coffee break
- Roles (continued)
- Coordination
- Workshop: Command structure
Day 3
Surge and Mass Casualty
- Surge capacity
- Triage
- Mass casualty plans
- Coffee break
- Mass casualty plans (continued)
- Resources
- Simulation: Mass casualty incident
Day 4
Continuity
- Critical services
- Utilities
- Cyber incidents
- Coffee break
- Cyber incidents (continued)
- Supply chains
- Case study: Hospital cyberattack
Day 5
Communication and Staff
- Communication
- Families and media
- Staff wellbeing
- Coffee break
- Staff wellbeing (continued)
- Recovery
- Capstone: Healthcare crisis plan
FAQ
Frequently asked questions
What does Crisis Management in Healthcare (BCCM-012) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Hospital managers, Emergency planners in health, Clinical leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Barcelona, Kuala lumpur, Dubai, London, Munich.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Crisis Management in Healthcare to your business address.