Global Learning for Operational Leaders
Introduction
Course overview
Energy, water, transport, telecommunications, healthcare and financial systems underpin everyday life. When critical infrastructure fails, the effects cascade rapidly across other sectors and whole communities, and operators face intense public, political and regulatory scrutiny. Managing crises in these environments demands specialised preparation and close coordination with government and other operators.
This Crisis Management for Critical Infrastructure training course equips professionals to prepare for and lead the response to major disruptions in essential services. Participants explore interdependencies between infrastructure sectors, regulatory resilience requirements, crisis structures, coordination with emergency services and government, public communication during service outages, and the restoration of services in priority order.
The course combines analysis of real infrastructure failures with practical planning tools and a multi-agency crisis simulation.