Global Learning for Operational Leaders
Introduction
Course overview
Banks, insurers, payment providers and investment firms operate services that customers and markets depend on every minute of the day. Regulators around the world now expect financial institutions to demonstrate operational resilience: to identify important business services, set impact tolerances and prove that they can stay within them during severe but plausible disruptions.
This Continuity Planning for Financial Institutions training course explains how to build continuity and operational resilience capability that meets these expectations. Participants learn how to identify important business services, map their resources, set impact tolerances, conduct scenario testing, manage third-party and technology dependencies, and coordinate crisis response and regulatory communication.
The course is grounded in the specific risks of financial services, including payment system outages, cyber attacks, market disruption and failures of critical outsourced providers.