Global Learning for Operational Leaders
Course QP-003
Certified Quality Management Professional
Quality management has evolved to become an internationally sought-after and rewarding career. The outline covers Leadership and Management in Quality, Quality Basics and Definitions, Improvement Methodologies and Practi...
- 5 daysClassroom or online
- 13Upcoming dates
- 7Cities
- €1,925Fees from
Classroom
13 sessions
Scroll for more
Online / Live
13 sessions
Scroll for more
Introduction
Course overview
Quality management has evolved to become an internationally sought-after and rewarding career. The body of knowledge for quality management has expanded to include, among other things, leadership, communication, strategy, and technical skills in quality and project management. This course aims to develop participants' skills and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase quality professionals' most common tools and methodologies. Moreover, it will highlight the leadership traits that every quality professional should develop and the team development cycle that a quality team should go through.
What you will achieve
Learning objectives
- Explain the role and impact of leadership in supporting quality management systems
- Assess the importance of quality in organizations and various quality schools and teachings by quality gurus
- Summarize some of the common improvement methodologies and practices
- Describe team dynamics and the role of teams in supporting continual improvement projects
- Evaluate the most commonly used quality philosophies and tools and use the appropriate ones within their organization
Who should attend
Target audience
- Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.
Methodology
Learning approach
- The course's exercises, workshops, presentations, role-plays, and group discussions are meant to challenge the participants while making the course enjoyable. Assessments and gap analysis tools will be used throughout the course. Videos will also be shown to emphasize and clarify specific learning points.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Leadership and Management in Quality
- Definition, similarities, and differences
- Can leadership be taught and developed?
- Traits of a leader in quality management
- Coffee break
- Traits of a leader in quality management (continued)
- The role of leadership in supporting quality management systems
- Situational leadership in quality
Day 2
Quality Basics and Definitions
- Definition and history of quality
- Quality management systems (ISO9001)
- Benefits of implementing a quality model
- Coffee break
- Total Quality Management (TQM)
- Cost Of Poor Quality (COPQ)
- The seven quality secrets
- National quality and excellence awards
- Quality gurus and schools
Day 3
Improvement Methodologies and Practices
- House of Quality and Quality Function Deployment (QFD)
- Six Sigma methodology
- Lean thinking
- Lean principles
- Coffee break
- Lean principles (continued)
- Eight wastes of Lean (MUDA)
- 5S and Poka Yoke
- Failure Mode and Effects Analysis (FMEA)
Day 4
Building Teams in a Quality Management System & Improvement Tools and Techniques
- Building Teams in a Quality Management System
- The importance of teams in quality management projects
- Barriers to team achievements
- Characteristics of effective teams
- Coffee break
- Characteristics of effective teams (continued)
- Team development stages
- Team members' selection tools
- Improvement Tools and Techniques
- Tool selection
- Brainstorming
Day 5
The seven classic quality tools
- Check sheet
- Pareto chart
- Cause-and-effect diagram
- Histogram
- Scatter diagram
- Coffee break
- Scatter diagram (continued)
- Control charts
- Flow charts
- Process mapping and process management
- Management elements and planning tools
- Process auditing “Turtle Diagram”
- American Society for Quality code of ethics
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Certified Quality Management Professional. Can't find your answer?
What does Certified Quality Management Professional (QP-003) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Individuals, leaders, supervisors, and all those engaged in quality management implementation and improvement of organizational performance.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Kuala lumpur, Barcelona, London, Munich, Amsterdam, Rome.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Certified Quality Management Professional to your business address.