Global Learning for Operational Leaders
Classroom
15 sessions
Scroll for more
Online / Live
15 sessions
Scroll for more
Introduction
Course overview
Training Course Overview
Is your management approach affected by today's turbulent organizational environment? Are you experiencing stress while navigating the challenges of leading through disruptive changes, information overload, chaos, and ambiguity?
If these issues resonate with you, know that you're not alone. Forward-thinking organizations now recognize the complexity of modern management and acknowledge the need for a more sophisticated approach to defining and practicing managerial roles. However, they often lack internal support systems to facilitate this development.
The Certified Professional Manager training course addresses these challenges head-on. Specifically tailored, the Certified Professional Manager training course aims to cultivate a mature response that directly enhances an individual's ability to lead teams, manage change, prioritize effectively, and navigate interpersonal dynamics. Through self-study, educational modules, and reflective exercises, participants are encouraged to broaden their perspectives and formulate actionable agendas for the future.
The course curriculum and interactive discussions are grounded in solid psychological theory, expanding and refining your understanding of managerial leadership not only within your business but also within the broader context of community, society, and the global socio-economic landscape.
If effective people management is crucial to you, consider this esteemed training course an essential learning opportunity. It will elevate your capabilities by providing strategic insights, introducing new skills, and equipping you with practical techniques that yield immediate impact in your management approach.
What you will achieve
Learning objectives
- Reappraise their current practice and redefine their management role
- Recognise their managerial and leadership strengths and stablish an agenda for development
- Employ interpersonal skills to build collaborative practice, engagement and raise performance
- Diagnose team performance and identify strategies for improvement
- Manage potential conflict and deliver constructive feedback that motivates future performance
- Select and apply innovative problem-solving techniques to harness "collective wisdom"
Who should attend
Target audience
- This training course is suitable to a wide range of professionals but will greatly benefit:
- All employees about to undertake a line management or supervisory role
- Technical professionals tasked with supervision of others, seeking interpersonal skills
- Existing Managers who seek to rejuvenate, redefine and energise their practice
- Career focused Managers seeking development for a future leadership role
- HR/OD Practitioners who support / coach Managers to improve their practice
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Management in an Age of Uncertainty
- The Challenge of Management in the New Normal
- The management role: from macro to micro
- Adaptive Management for situational change.
- Coffee break
- Adaptive Management for situational change. (continued)
- “Managerial Leadership”; embracing wider responsibilities
- Changing paradigms and perceptions of managerial performance
- Achieving results through others: empowering delegation
Day 2
Managing Workplace Conflict for Productive Outcomes
- Relationship Awareness Theory; exploring motivational values
- Organisational disagreement and conflict: positive outcomes
- Analysing my response to conflict: Thomas Kilmann
- Coffee break
- Analysing my response to conflict: Thomas Kilmann (continued)
- Appreciating and managing individual differences
- Creative benefits of productive disagreement
- Reciprocity: managing without confrontation
Day 3
Managing for Continuous Improvement
- The Age of “digital transformation” and Business Model Regeneration
- A focus on Kaizen: philosophy to practice
- Organisational development and diagnostic tools that raise performance
- Coffee break
- Organisational development and diagnostic tools that raise performance (continued)
- Organisational culture, dynamic tension and change management issues
- Leading change initiatives” “solution focused change”
- The Paradox of the change process and the managers response
Day 4
Managerial Leadership for High Performing Teams
- Managing virtual and High Performing Teams
- Dysfunctional teams: raising performance through trust
- How well does my team perform? Assessment, reflection and action
- Coffee break
- How well does my team perform? Assessment, reflection and action (continued)
- Understanding the team’s contribution to the organisation’s profit
- Creating alignment and functional commitment: empowering the team
- Communication and coaching to motivate and restore focus
Day 5
Decision Making and Problem Solving
- Thinking slow and thinking fast
- Managing creativity and innovation
- Harnessing the collective wisdom of the team
- Coffee break
- Harnessing the collective wisdom of the team (continued)
- Breaking self-imposed mental blocks that limit expansive thinking
- Managing crisis: resilience, prioritisation, delegation and empowerment
- Review of key learning: Action planning for sustained improvement
FAQ
Frequently asked questions
What does Certified Professional Manager (LM-011) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This training course is suitable to a wide range of professionals but will greatly benefit:, All employees about to undertake a line management or supervisory role, Technical professionals tasked with supervision of others, seeking interpersonal skills
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Frankfurt, Munich, Amsterdam, Geneva, Istanbul, Vienna, Cape Town.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Certified Professional Manager to your business address.