Global Learning for Operational Leaders
Course LM-022
Business Process Improvement & Process Mapping
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achievin... The outline covers Business Process Concepts and Foundations, Fundamentals of the Process Approa...
Classroom
16 sessions
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Online / Live
16 sessions
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Introduction
Course overview
Why Attend
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achieving strategic objectives. Organizations that understand and continuously improve their workflows gain stronger performance and better customer outcomes. This course provides participants with practical tools to map processes, identify waste, analyze root causes, redesign workflows, and measure improvement results effectively.
Course Methodology
This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, mapping exercises, problem-solving activities, and real workplace examples.
Course Objectives
- Understand core business process concepts and structures
- Apply process mapping methods to visualize workflows
- Identify inefficiencies, waste, and bottlenecks
- Use Lean and continuous improvement techniques
- Apply re-engineering methods for major redesign initiatives
- Assess process effectiveness and operational risks
- Develop KPIs to monitor process performance
- Build sustainable improvement plans aligned with business goals
Target Audience
- Business Analysts
- Operations Managers
- Process Improvement Professionals
- Quality Specialists
- Project Managers
- Team Leaders
- Anyone involved in workflow redesign and operational excellence
Target Competencies
- Process Improvement
- Process Mapping
- Lean Management
- Root Cause Analysis
- KPI Development
- Problem Solving
- Operational Excellence
- Strategic Thinking
What you will achieve
Learning objectives
- Understand core business process concepts and structures
- Apply process mapping methods to visualize workflows
- Identify inefficiencies, waste, and bottlenecks
- Use Lean and continuous improvement techniques
- Apply re-engineering methods for major redesign initiatives
- Assess process effectiveness and operational risks
- Develop KPIs to monitor process performance
- Build sustainable improvement plans aligned with business goals
Who should attend
Target audience
- Business Analysts
- Operations Managers
- Process Improvement Professionals
- Quality Specialists
- Project Managers
- Team Leaders
- Anyone involved in workflow redesign and operational excellence
- Target Competencies
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, mapping exercises, problem-solving activities, and real workplace examples.
Course content
Five focused days of learning and application
Day 1
Business Process Concepts and Foundations
- Meaning and purpose of business processes
- Core process elements and characteristics
- Different categories of business processes
- Introduction to process mapping and business value
- Features of an effective process map
- Process efficiency versus process effectiveness
- Importance of stakeholder analysis in process design
Day 2
Fundamentals of the Process Approach
- Definition and benefits of the process approach
- Reducing cycle time, delays, and defects
- Using PDCA for continuous improvement
- Identifying improvement opportunities systematically
- Understanding non-value-added activities
- Applying Lean principles to remove waste
- Eight wastes in Lean operations
Day 3
Re-Engineering Methodology
- Meaning and value of business process re-engineering
- When re-engineering is necessary
- Core principles of process redesign
- Stages of re-engineering initiatives
- Simplification techniques in process redesign
- Conducting value-added analysis
- Identifying gaps, disconnects, and duplication
Day 4
Process Mapping and Assessment Tools
- Gathering information for process mapping
- Common process mapping symbols and notation
- Understanding process hierarchy structures
- Tools: flowcharts, spaghetti diagrams, swimlane maps
- SIPOC, value stream maps, IDEF0, turtle diagrams
- Measuring process efficiency and effectiveness
- Applying FMEA and root cause analysis techniques
Day 5
Process Improvement and Measurement
- Best practices for diagnosing process issues
- Streamlining tools for faster workflows
- Problem-solving methods for process improvement
- Importance of measuring process performance
- Designing KPIs for operational control
- Mapping future-state improvements
- Benchmarking and balanced scorecards in improvement programs
FAQ
Frequently asked questions
What does Business Process Improvement & Process Mapping (LM-022) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 1 - 5 June 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Business Analysts, Operations Managers, Process Improvement Professionals
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, London, Kuala lumpur, Barcelona, Istanbul, Paris, Munich.
Still Have Questions?
Contact the academy team for course details, delivery options, and delegate guidance.
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