Global Learning for Operational Leaders
Course LM-022
Business Process Improvement & Process Mapping
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achievin... The outline covers Business Process Concepts and Foundations, Fundamentals of the Process Approa...
- 5 daysClassroom or online
- 17Upcoming dates
- 8Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Efficient business processes are essential for reducing costs, improving service quality, increasing speed, and achieving strategic objectives. Organizations that understand and continuously improve their workflows gain stronger performance and better customer outcomes. This course provides participants with practical tools to map processes, identify waste, analyze root causes, redesign workflows, and measure improvement results effectively.
What you will achieve
Learning objectives
- Understand core business process concepts and structures
- Apply process mapping methods to visualize workflows
- Identify inefficiencies, waste, and bottlenecks
- Use Lean and continuous improvement techniques
- Apply re-engineering methods for major redesign initiatives
- Assess process effectiveness and operational risks
- Develop KPIs to monitor process performance
- Build sustainable improvement plans aligned with business goals
Who should attend
Target audience
- Business Analysts
- Operations Managers
- Process Improvement Professionals
- Quality Specialists
- Project Managers
- Team Leaders
- Anyone involved in workflow redesign and operational excellence
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, workshops, case studies, group discussions, mapping exercises, problem-solving activities, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Business Process Concepts and Foundations
- Meaning and purpose of business processes
- Core process elements and characteristics
- Different categories of business processes
- Introduction to process mapping and business value
- Coffee break
- Introduction to process mapping and business value (continued)
- Features of an effective process map
- Process efficiency versus process effectiveness
- Importance of stakeholder analysis in process design
Day 2
Fundamentals of the Process Approach
- Definition and benefits of the process approach
- Reducing cycle time, delays, and defects
- Using PDCA for continuous improvement
- Identifying improvement opportunities systematically
- Coffee break
- Identifying improvement opportunities systematically (continued)
- Understanding non-value-added activities
- Applying Lean principles to remove waste
- Eight wastes in Lean operations
Day 3
Re-Engineering Methodology
- Meaning and value of business process re-engineering
- When re-engineering is necessary
- Core principles of process redesign
- Stages of re-engineering initiatives
- Coffee break
- Stages of re-engineering initiatives (continued)
- Simplification techniques in process redesign
- Conducting value-added analysis
- Identifying gaps, disconnects, and duplication
Day 4
Process Mapping and Assessment Tools
- Gathering information for process mapping
- Common process mapping symbols and notation
- Understanding process hierarchy structures
- Tools: flowcharts, spaghetti diagrams, swimlane maps
- Coffee break
- Tools: flowcharts, spaghetti diagrams, swimlane maps (continued)
- SIPOC, value stream maps, IDEF0, turtle diagrams
- Measuring process efficiency and effectiveness
- Applying FMEA and root cause analysis techniques
Day 5
Process Improvement and Measurement
- Best practices for diagnosing process issues
- Streamlining tools for faster workflows
- Problem-solving methods for process improvement
- Importance of measuring process performance
- Coffee break
- Importance of measuring process performance (continued)
- Designing KPIs for operational control
- Mapping future-state improvements
- Benchmarking and balanced scorecards in improvement programs
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Business Process Improvement & Process Mapping. Can't find your answer?
What does Business Process Improvement & Process Mapping (LM-022) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Business Analysts, Operations Managers, Process Improvement Professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Barcelona, Munich, Kuala lumpur, Amsterdam, London, Madrid, Istanbul.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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