Global Learning for Operational Leaders
Course LM-021
Business Process Design for Strategic Management
Organizations need flexible and efficient processes that support strategy, innovation, and rapid response to change. The outline covers Dynamic Work Design for Modern Organisations, Developing Effective Problem Statement...
- 5 daysClassroom or online
- 17Upcoming dates
- 7Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Organizations need flexible and efficient processes that support strategy, innovation, and rapid response to change. Traditional work designs often create delays, silos, and limited accountability. Modern process design focuses on agility, problem-solving, and people-centered execution. This course provides participants with practical tools to redesign business processes, solve operational problems systematically, and build visual systems that improve performance.
What you will achieve
Learning objectives
- Understand modern principles of strategic process design
- Apply dynamic work design methods in agile environments
- Develop clear problem statements for improvement initiatives
- Use structured problem-solving techniques effectively
- Design human-centered workflows and operating models
- Apply visual management tools to improve execution
- Increase alignment between operations and strategy
- Build sustainable continuous improvement practices
Who should attend
Target audience
- Operations Managers
- Business Analysts
- Process Improvement Professionals
- Strategy Managers
- Project Managers
- Quality Professionals
- Anyone responsible for organizational efficiency and redesign
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, workshops, group discussions, practical modelling exercises, problem-solving activities, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Dynamic Work Design for Modern Organisations
- Meaning of dynamic work design and its business value
- Why organizations need agile and adaptive work systems
- Aligning activities with strategic intent
- Coffee break
- Connecting teams through triggers, controls, and accountability
- Structuring work for creativity and problem-solving
- Managing challenge levels for high performance
- Group discussion: benefits and barriers of dynamic work design
Day 2
Developing Effective Problem Statements
- Why problem statements are critical for strategic decisions
- Elements of strong problem statements
- Defining impact, scope, and measurable gaps
- Writing neutral and evidence-based statements
- Coffee break
- Step-by-step method for building clear problem definitions
- Examples from successful organizations
- Activity: Create a problem statement for a process issue
Day 3
Structured Problem Solving for Process Improvement
- Role of structured problem solving in work design
- Defining problems and generating solutions
- Evaluating options and selecting best actions
- Implementation planning and monitoring progress
- Coffee break
- Implementation planning and monitoring progress (continued)
- Building formal problem-solving documentation
- Root cause tools: Pareto, 5 Whys, Fishbone, Scatter Plot
- Introduction to FMEA and Fault Tree Analysis
- Group exercise: Solve a selected business problem
Day 4
Human-Centred Work Design
- Designing work around people and performance needs
- Principles of employee-focused process design
- Customising workflows for different teams and environments
- Coffee break
- Customising workflows for different teams and environments (continued)
- Balancing efficiency, wellbeing, and engagement
- Case study: successful human-centred redesign
- Activity: Propose improvements using dynamic design principles
Day 5
Visual Management for Strategic Execution
- Importance of visual management in process control
- Kanban boards and workflow visibility tools
- Andon systems for alerts and response
- Visual boards, dashboards, and information displays
- Coffee break
- Visual boards, dashboards, and information displays (continued)
- Best practices for effective visual communication
- Activity: Design a visual management board
- Final presentations and key learning summary
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Business Process Design for Strategic Management. Can't find your answer?
What does Business Process Design for Strategic Management (LM-021) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Operations Managers, Business Analysts, Process Improvement Professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Amsterdam, Istanbul, Frankfurt, Barcelona, Kuala lumpur.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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