Global Learning for Operational Leaders
Course LM-020
Business Process Analysis & Modelling
Efficient business processes are essential for improving productivity, reducing costs, enhancing customer experience, an... The outline covers Foundations of Business Processes, Modelling Processes Using BPMN, Advanced B...
- 5 daysClassroom or online
- 17Upcoming dates
- 7Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Efficient business processes are essential for improving productivity, reducing costs, enhancing customer experience, and supporting organizational growth. Business process analysis and modelling help organizations understand how work is performed, identify inefficiencies, and redesign processes for better results. This course provides participants with practical tools to analyze workflows, build process models using industry techniques, and drive continuous improvement initiatives.
What you will achieve
Learning objectives
- Understand the principles of business process analysis
- Identify different process types and organizational workflows
- Use BPMN to model business processes clearly
- Apply advanced BPMN techniques for complex processes
- Build IDEF0 diagrams for structured analysis
- Use process models to identify improvement opportunities
- Compare modelling tools and select the right approach
- Support process redesign and operational excellence
Who should attend
Target audience
- Business Analysts
- Process Improvement Professionals
- Operations Managers
- Project Managers
- Quality Professionals
- Change Management Teams
- Anyone involved in workflow improvement and business design
Methodology
Learning approach
- This course uses an interactive and practical approach through presentations, case studies, modelling workshops, group discussions, software exercises, practical mapping sessions, and real workplace examples.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Business Processes
- Definition of business processes and related terminology
- Main categories of business processes
- Process hierarchy across organizations
- Stages of business process analysis
- Coffee break
- Stages of business process analysis (continued)
- Core concepts of process modelling
- Overview of common tools and techniques
- Recognising process pain points and inefficiencies
Day 2
Modelling Processes Using BPMN
- Introduction to Business Process Model and Notation (BPMN)
- Understanding BPMN symbols and core elements
- Flow objects and connecting objects
- Swimlanes for roles and responsibilities
- Coffee break
- Modelling events and triggers
- Branching and joining logic in workflows
- Common business process patterns
- Activity: Create process diagrams using BPMN tools
Day 3
Advanced BPMN Techniques
- Extended BPMN elements and advanced notation
- Modelling sub-processes and reusable activities
- Using pools and lanes to represent participants
- Message flows versus sequence and default flows
- Coffee break
- Message flows versus sequence and default flows (continued)
- Handling exceptions and alternative paths
- Using activity attributes effectively
- Activity: Develop complex workflow models
Day 4
Modelling Processes Using IDEF0
- Relationship between organizational structure and processes
- Business process classification frameworks
- Introduction to IDEF0 modelling methodology
- Modelling activities, controls, inputs, and outputs
- Building Context and Top-Level diagrams
- Coffee break
- Building Context and Top-Level diagrams (continued)
- Creating decomposition and child diagrams
- Using glossaries and data dictionaries
- Activity: Practice creating IDEF0 diagrams
Day 5
Improving Processes Through Modelling
- Capturing business knowledge from stakeholders
- Using models to identify improvement opportunities
- Applying As-Is and To-Be modelling methods
- Representing future improvements visually
- Coffee break
- Best practices for implementing redesigned processes
- Choosing the right modelling tool for business needs
- Final workshop: Process improvement action plan
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Business Process Analysis & Modelling. Can't find your answer?
What does Business Process Analysis & Modelling (LM-020) cover?
This course covers Leadership and Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Business Analysts, Process Improvement Professionals, Operations Managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Munich, Amsterdam, London, Istanbul, Frankfurt, Barcelona, Kuala lumpur.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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