Global Learning for Operational Leaders
Course QP-005
Advanced Quality Excellence and Facilities Management
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, an... The outline covers Foundations of Quality Excellence and Facilities Management, Quality Manageme...
- 5 daysClassroom or online
- 22Upcoming dates
- 6Cities
- €1,925Fees from
Your week at a glance
Classroom
22 sessions
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Online / Live
22 sessions
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Introduction
Course overview
Organizations today are under increasing pressure to deliver high-quality services while maintaining efficient, safe, and cost-effective facilities. Achieving operational excellence requires more than basic quality control—it demands an integrated approach that combines quality management systems with strategic facilities management.
This course equips participants with advanced tools, frameworks, and best practices to enhance quality performance, optimize facility operations, and drive continuous improvement across the organization.
What you will achieve
Learning objectives
- Understand advanced principles of quality excellence and facilities management
- Apply integrated quality management systems in operations
- Improve facility performance, efficiency, and service delivery
- Identify and eliminate process inefficiencies
- Implement continuous improvement methodologies
- Align facilities management with organizational strategy
Who should attend
Target audience
- Facilities Managers and Coordinators
- Quality Assurance and Quality Control Professionals
- Operations and Maintenance Managers
- Engineering and Technical Staff
- Administrative and Support Services Managers
- Professionals responsible for building, infrastructure, and service quality
Methodology
Learning approach
- Real-world case studies and industry examples
- Group discussions and problem-solving exercises
- Practical application of quality and FM frameworks
- Scenario-based learning and simulations
- Tools and templates for workplace implementation
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Quality Excellence and Facilities Management
- Introduction to quality excellence principles
- Overview of modern facilities management
- Relationship between quality and operational performance
- Coffee break
- Relationship between quality and operational performance (continued)
- Key quality frameworks (ISO concepts overview)
- Facilities lifecycle management
- Identifying performance gaps in operations
Day 2
Quality Management Systems and Process Improvement
- Quality management system fundamentals
- Process mapping and workflow analysis
- Identifying inefficiencies and waste
- Introduction to continuous improvement (PDCA cycle)
- Coffee break
- Introduction to continuous improvement (PDCA cycle) (continued)
- Root cause analysis techniques
- Practical improvement exercises
Day 3
Facilities Operations and Performance Management
- Core functions of facilities management
- Maintenance strategies (preventive vs corrective)
- Asset management and lifecycle planning
- Space utilization and efficiency optimization
- Coffee break
- Space utilization and efficiency optimization (continued)
- Service delivery standards and KPIs
- Case study: facility performance optimization
Day 4
Advanced Quality Tools and Risk Management
- Quality measurement and performance indicators
- Introduction to Lean and Six Sigma principles (conceptual)
- Risk management in facilities operations
- Compliance, safety, and regulatory considerations
- Coffee break
- Compliance, safety, and regulatory considerations (continued)
- Auditing and inspection frameworks
- Practical application of quality tools
Day 5
Strategic Facilities Management and Continuous Excellence
- Aligning facilities management with organizational strategy
- Cost optimization and resource management
- Technology and digital tools in FM
- Sustainability and environmental considerations
- Coffee break
- Sustainability and environmental considerations (continued)
- Building a culture of continuous improvement
- Final case study and action planning
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Advanced Quality Excellence and Facilities Management. Can't find your answer?
What does Advanced Quality Excellence and Facilities Management (QP-005) cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Facilities Managers and Coordinators, Quality Assurance and Quality Control Professionals, Operations and Maintenance Managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Amsterdam, Munich, Kuala lumpur, Paris, Rome.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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