Global Learning for Operational Leaders
Professional training course
Total Quality Management (TQM): Tool Box for Continual Improvement
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
The course will provide participants with comprehensive knowledge of the history and evolution of the concept of quality and the history of quality gurus and tools. Through various workshops and role plays, the course will focus on applications of quality systems, models, and methodologies, including excellence awards, ISO systems, and breakthrough improvement methodologies such as 'Lean' and 'Six Sigma.' This highly interactive course will help participants apply the powerful quality tools in leading organizations. Participants will leave with best practices for selecting, designing, or using quality organizational structures and tools.
What you will achieve
Learning objectives
- Explain the importance of quality models and various quality concepts and frameworks used by quality gurus
- Discover Total Quality Management (TQM) enablers to achieve operational excellence
- Practice TQM improvement tools to enhance customer satisfaction and improve processes within their organization
- Apply widely used improvement methodologies
- Utilize various types of benchmarking tools and techniques to boost quality initiatives
Who should attend
Target audience
- Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance.
- Target Competencies
- Problem solving
- Applying quality tools
- Selecting quality models and systems
- Using Lean and Six Sigma applications
- Change management
- Understanding ISO systems
Methodology
Learning approach
- The course relies on workshops, role plays, and group debriefs to help participants understand various quality concepts and applications. Additionally, it offers hands-on experience with top-notch tools and applications, and numerous videos on quality tools and systems support it. Team discussions and presentations are also used throughout the course to foster participants’ understanding of quality concepts.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
Introduction to Total Quality Management (TQM) Concepts
- Definitions and history of quality
- Quality assurance and quality control
- What is Total Quality Management (TQM)?
- Quality standards
- Cost of Poor Quality (COPQ)
- Quality management principles
- Quality gurus comparison (Deming, Crosby, Juran, etc.)
- Worldwide excellence awards
- Quality maturity ladder
Module 2
TQM Enablers to Achieve Operational Excellence
- Relationship between ISO 9001 and TQM
- TQM success factors
- Continual improvement
- Employee empowerment
- Participative management techniques
- Competitive benchmarking
- Team approach
- Knowledge of tools
- Clear methodologies
- TQM critical success and failure factors
Module 3
Continual Improvement Tools and Practices
- The seven quality control tools
- Check sheet, histogram, control charts, Pareto chart, cause-and-effect diagram, scatter diagram, and flow charts
- Brainstorming
- Tree diagrams: How-how and why-why diagrams
- Process and process management
- Value-added, waste, and LEAN thinking
- Visual management and 5s program
- Poka Yoke
Module 4
Continual Improvement Methodologies
- Continual improvement and Kaizen
- Plan-Do-Check-Act (PDCA) methodology
- Toyota A3 model and report
- The Eight-Step methodology
- Six-Sigma methodology
- Innovation and Quality 4.0
- Assessing your organization's readiness
Module 5
Benchmarking as a Tool to Improve Quality and Business Processes
- What is benchmarking?
- Why benchmark?
- Benchmarking methodology
- The two themes of benchmarking
- Levels of benchmarking
- Types of benchmarking
FAQ
Frequently asked questions
What does Total Quality Management (TQM): Tool Box for Continual Improvement cover?
This course covers Quality and Productivity through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Individuals, managers, supervisors, and all those who are engaged in quality models, awards, ISO and TQM implementation, and improving organizational performance., Target Competencies, Problem solving
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Frankfurt, Amsterdam, Geneva, Istanbul, Cape Town, Vienna.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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