Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
This course provides participants with concrete crisis management solutions and strategies, while giving insight into the delivery of effective Crisis Command, Control, Communications & Intelligence (C3i) implementation and stakeholder response.
This is a practical course that provides participants with a framework that is aligned with the British Standards Institute (BSI) BS 11200, coherence with NCEMA 7000 and ISO 22301 and international requirements. It includes specific templates for Crisis Management that participants will be able to take away to use in their own organizations.
It incorporates elements that bring Crisis Management to life; and the course identifies how to analyze complex incidents in order to deliver effective solutions through best-in-class processes and procedures for building an operational response.
For anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, this is an opportunity not to miss.
What you will achieve
Learning objectives
- Understand Crisis Management and its preferred framework for the private and public sectors
- Understand escalation of incident to crisis to disaster
- Understand Civil Defence responsibilities
- Apply effective crisis management tools and techniques for when an organization is under pressure
- Develop an effective stakeholder management plan for use in a crisis
- Identify measures that would improve their organizations' crisis management capabilities
Who should attend
Target audience
- This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.
- Target Competencies
- Crisis Management
- Business Continuity Management
- Risk Management
- Contingency Planning
- Internal & External Audit
Methodology
Learning approach
- This course will be highly interactive and include group discussions, videos, case studies and syndicate work.
- Participants will be involved in scenario based Crisis Management development exercises during the course, and be given support to initiate their own Crisis Management strategy throughout the 4 days.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
Crisis Management Overview
- Define Crisis Management
- Crisis Management framework
- The Crisis Management relationship and dependency on other standards (e.g. Business Continuity, Risk Management and Emergency Management)
- Exactly what is a crisis?
- Making the distinction between an incident, a crisis and a catastrophe
Module 2
Threat Scenarios
- What is a threat scenario?
- Deciding which threat scenarios to plan for
- National Risk Registers, associated legislation and civil emergency responses
- Methods for controlling risk
- The Cyber Threat (identified as the number one threat on the Business Continuity Institute Threat Horizon survey)
Module 3
Crisis Management Core Concepts
- Brand, image and reputation
- The phases of a crisis
- Understanding the cause of a crisis
- Twelve steps to help an organisation through a crisis
- The implications of the nature of a crisis
- Recovering from a crisis
Module 4
Avoiding the Avoidable
- A few precautions can make all the difference
- Protecting your most important assets
Module 5
Crisis Management Team
- Leadership – The profile of a good Crisis Management leader
- Crisis Management Team structure
- When the leader is the problem
- Succession Planning – the Crisis Management Team and beyond
- Strategies, structures and command
- Managing crisis generated stress
- Crisis Management and Communication
FAQ
Frequently asked questions
What does Certified Crisis Management Professional (CCMP) cover?
This course covers Business Continuity and Crisis Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course., Target Competencies, Crisis Management
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Frankfurt, Barcelona, Amsterdam, Geneva, Istanbul, Vienna, Cape Town.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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