Global Learning for Operational Leaders
Classroom
19 sessions
Scroll for more
Online / Live
19 sessions
Scroll for more
Introduction
Course overview
Effective vendor management is critical for ensuring operational efficiency, minimizing risks, improving supplier performance, and creating long-term business value. This course provides participants with practical tools and best practices for selecting the right vendors, managing contractual relationships, monitoring performance, and developing strong supplier partnerships that support organizational goals.
What you will achieve
Learning objectives
- Understand the principles and importance of vendor management
- Apply structured approaches to vendor selection and evaluation
- Develop effective vendor contracts and performance management systems
- Build productive vendor relationships and communication practices
- Identify legal risks and compliance requirements in vendor agreements
- Improve supplier performance and value creation strategies
- Reduce operational and contractual risks
Who should attend
Target audience
- Procurement and purchasing professionals
- Vendor and supplier relationship managers
- Contract administrators
- Supply chain and logistics professionals
- Operations managers
- Project managers
- Professionals involved in supplier selection and contract management
- Target Competencies
Methodology
Learning approach
- The course uses an interactive approach that combines presentations, case studies, group discussions, practical exercises, vendor assessment activities, contract review examples, and real-world business scenarios to strengthen practical application and decision-making.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Vendor Management
- Understanding vendor management concepts and organizational value
- Exploring the stages and components of the vendor management lifecycle
- Examining the role of supplier management in supporting business performance
- Identifying common operational challenges in managing vendors
- Coffee break
- Identifying common operational challenges in managing vendors (continued)
- Understanding responsibilities and governance within vendor relationships
- Building a structured approach to supplier management activities
Day 2
Vendor Evaluation and Selection Strategies
- Identifying important factors in selecting suitable vendors
- Understanding different supplier categories and evaluation approaches
- Exploring sourcing methods and supplier identification techniques
- Assessing supplier proposals and conducting evaluation reviews
- Coffee break
- Assessing supplier proposals and conducting evaluation reviews (continued)
- Performing due diligence and capability assessments
- Applying practical approaches and best practices in vendor selection
Day 3
Contract Development and Vendor Performance Management
- Understanding the fundamentals of vendor contracting processes
- Reviewing important elements and structures of vendor agreements
- Managing supplier performance against contractual obligations
- Developing performance indicators and service measurement criteria
- Coffee break
- Developing performance indicators and service measurement criteria (continued)
- Monitoring and improving supplier outcomes and compliance
- Applying effective practices in contract and performance management
Day 4
Communication and Strategic Vendor Relationships
- Developing effective communication approaches with suppliers
- Building collaborative relationships that support long-term value
- Coffee break
- Building collaborative relationships that support long-term value (continued)
- Managing communication barriers and relationship challenges
- Encouraging collaboration and continuous improvement initiatives
- Strengthening trust and partnership effectiveness
- Applying best practices for relationship management and stakeholder engagement
Day 5
Legal Considerations and Risk Management in Vendor Relationships
- Understanding legal principles affecting vendor management activities
- Reviewing supplier agreements and identifying potential risks
- Understanding contractual responsibilities and obligations of involved parties
- Coffee break
- Understanding contractual responsibilities and obligations of involved parties (continued)
- Examining methods for dispute prevention and resolution
- Managing compliance requirements and legal exposure
- Applying risk mitigation strategies and vendor governance practices
FAQ
Frequently asked questions
What does Vendor Management: Performance, Selection & Contracting (PSCM-019) cover?
This course covers Procurement and Supply Chain Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Procurement and purchasing professionals, Vendor and supplier relationship managers, Contract administrators
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, London, Barcelona, Munich, Istanbul, Madrid, Frankfurt, Kuala lumpur.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Vendor Management: Performance, Selection & Contracting to your business address.