Global Learning for Operational Leaders
Classroom
19 sessions
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Online / Live
19 sessions
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Introduction
Course overview
The rapid advancement of Artificial Intelligence (AI) and automation is transforming industries, demanding a new set of skills for professionals to thrive. While technical expertise remains crucial, soft skills have become increasingly vital in navigating the complexities of the AI-driven industrial era. This Soft Skills for the AI Industrial Era training course focuses on developing essential soft skills, such as critical thinking, communication, collaboration, adaptability, and emotional intelligence, that are crucial for success in a workplace where humans and AI work together. Participants will learn how to effectively communicate with AI systems, collaborate with diverse teams, navigate ethical dilemmas, and adapt to the ever-changing landscape of the AI-powered industry.
This training course will highlight:
Critical thinking and problem-solving in an AI-driven context: Analyzing complex situations and making informed decisions
Effective communication and collaboration with AI and human teams: Building rapport and trust in diverse work environments
Adaptability and resilience in the face of rapid technological change: Cultivating a growth mindset and managing uncertainty
Emotional intelligence and ethical decision-making: Navigating complex ethical dilemmas and building positive relationships
Creativity and innovation in leveraging AI technologies: Fostering a culture of innovation and continuous improvement
Understanding the dynamics of human-AI interaction: Optimizing collaboration between humans and artificial intelligence
Strategies for continuous learning and skill development: Staying relevant in the evolving AI landscape
Practical application through case studies, role-playing, and interactive exercises
What you will achieve
Learning objectives
- Enhance Critical Thinking and Problem-Solving Skills: Develop the ability to analyze complex situations, identify patterns, and make informed decisions in an AI-driven environment
- Improve Communication and Collaboration: Learn to effectively communicate with AI systems and collaborate with diverse teams, including technical and non-technical stakeholders
- Develop Adaptability and Resilience: Cultivate the ability to adapt to rapid changes and navigate uncertainty in the AI industrial era
- Strengthen Emotional Intelligence: Understand and manage emotions, build empathy, and foster positive relationships in the workplace
- Navigate Ethical Dilemmas: Develop a framework for ethical decision-making in the context of AI and automation
- Enhance Creativity and Innovation: Foster a culture of creativity and innovation to leverage the potential of AI
- Improve their ability to learn and adapt to new technologies
- Understand how to work effectively in a hybrid human/AI workplace
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Soft Skills and the AI Revolution
- Course Introduction and Objectives
- Understanding the AI Industrial Era: Impact on Work and Skills
- Introduction to Core Soft Skills: Critical Thinking, Communication, Collaboration, Adaptability, Emotional Intelligence
- Self-Assessment: Identifying Strengths and Areas for Development
- Coffee break
- Critical Thinking and Problem-Solving: Techniques for Analysis and Decision-Making
- Recognizing Cognitive Biases in an AI driven world.
- Interactive Exercises: Case Studies and Problem-Solving Scenarios
- Discussion: The Role of Critical Thinking in AI-Enhanced Workflows
Day 2
Communication and Collaboration in the AI Age
- Effective Communication: Active Listening, Clear Articulation, and Feedback
- Communicating with AI Systems: Understanding AI Language and Interaction
- Building Rapport and Trust in Diverse Teams
- Coffee break
- Building Rapport and Trust in Diverse Teams (continued)
- Collaboration Strategies: Teamwork, Conflict Resolution, and Negotiation
- Working in Hybrid Human-AI Teams: Roles and Responsibilities
- Role-Playing: Communication and Collaboration Scenarios
- Group activities: Collaborative problem solving exercises
Day 3
Adaptability, Resilience, and Continuous Learning
- Adaptability and Change Management: Navigating Uncertainty and Rapid Change
- Resilience and Stress Management: Building Mental Toughness
- Growth Mindset: Embracing Learning and Development
- Coffee break
- Continuous Learning in the AI Era: Strategies for Skill Acquisition
- Developing a Personal Learning Plan
- Guest Speaker: Industry Expert on Adaptability and Innovation
- Exercises: Practicing adaptability through simulated change
Day 4
Emotional Intelligence and Ethical Decision-Making
- Emotional Intelligence: Self-Awareness, Self-Regulation, Empathy, and Social Skills
- Building Positive Relationships in the Workplace
- Managing Emotions in High-Pressure Situations
- Ethical Considerations in AI: Bias, Privacy, and Accountability
- Coffee break
- Ethical Considerations in AI: Bias, Privacy, and Accountability (continued)
- Developing an Ethical Decision-Making Framework
- Case Studies: Ethical Dilemmas in AI-Driven Industries
- Discussion: The ethical implications of AI in various industries
Day 5
Innovation, Leadership, and the Future of Work
- Creativity and Innovation: Fostering a Culture of Innovation
- Leadership in the AI Era: Inspiring and Motivating Teams
- Presentation Skills: Communicating Ideas and Insights
- The Future of Work: Trends and Opportunities in the AI Industrial Era
- Coffee break
- The Future of Work: Trends and Opportunities in the AI Industrial Era (continued)
- Personal Action Planning: Applying Soft Skills to Career Development
- Group Presentations: Sharing Insights and Action Plans
- Q&A and Course Wrap-up
FAQ
Frequently asked questions
What does Soft Skills for the AI Industrial Era (ISSD-001) cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 5 - 9 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This programme is designed for professionals responsible for strategy, operations, transformation, or delivery leadership.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Kuala lumpur, Istanbul, Barcelona, Vienna, Amsterdam, Paris, Munich, London.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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