Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Strong working relationships make collaboration easier, reduce conflict and improve results. Interpersonal skills can be learned and improved.
This Aractech course covers communication styles, active listening, empathy, rapport, trust, giving and receiving feedback, managing disagreements, networking and building lasting professional relationships. Participants practise skills in interactive exercises.
What you will achieve
Learning objectives
- Understand communication styles
- Listen actively and show empathy
- Build rapport and trust
- Give and receive feedback
- Handle disagreements constructively
- Build lasting professional relationships
Who should attend
Target audience
- Professionals at all levels
- Team members and leaders
- Customer-facing staff
- Project staff
- New employees
- Anyone working with others
Methodology
Learning approach
- Interactive exercises
- Role plays
- Self-assessments
- Feedback
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Interpersonal Foundations
- Why relationships matter
- Communication styles
- Self-awareness
- Coffee break
- Self-awareness (continued)
- First impressions
- Exercise: Style assessment
Day 2
Listening and Empathy
- Active listening
- Empathy
- Questions
- Coffee break
- Questions (continued)
- Non-verbal communication
- Practice: Listening drills
Day 3
Rapport and Trust
- Building rapport
- Trust
- Reliability
- Coffee break
- Reliability (continued)
- Respect
- Role play: Building rapport
Day 4
Feedback and Disagreement
- Giving feedback
- Receiving feedback
- Disagreements
- Coffee break
- Disagreements (continued)
- Repairing relationships
- Role play: Constructive disagreement
Day 5
Networks
- Professional networks
- Maintaining relationships
- Cross-cultural relationships
- Coffee break
- Cross-cultural relationships (continued)
- Personal plan
- Capstone: Relationship plan
FAQ
Frequently asked questions
What does Interpersonal Skills and Relationship Building (ISSD-009) cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Professionals at all levels, Team members and leaders, Customer-facing staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Kuala lumpur, Amsterdam, Cape Town, Geneva, Barcelona, Madrid, Paris, Dubai.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Interpersonal Skills and Relationship Building to your business address.