Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Security control rooms monitor alarms, CCTV and communications and coordinate responses to incidents. Their effectiveness depends on design, procedures, staffing and operator performance.
This Aractech course covers control room design and ergonomics, technology integration, standard operating procedures, alarm handling, incident coordination, communication protocols, staffing and fatigue, performance monitoring and continuity. Participants develop control room procedures.
What you will achieve
Learning objectives
- Design effective control room environments
- Integrate monitoring technologies
- Develop standard operating procedures
- Handle alarms and coordinate incident response
- Manage staffing, shifts and fatigue
- Measure and improve control room performance
Who should attend
Target audience
- Control room managers and supervisors
- Security operations managers
- Security operators
- Facilities managers
- Emergency coordinators
- Security consultants
Methodology
Learning approach
- Practical presentations
- Procedure workshops
- Incident simulations
- Case studies
- Group discussions
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Control Room Fundamentals
- Role of control rooms
- Design and ergonomics
- Technology
- Coffee break
- Technology (continued)
- Standards
- Exercise: Control room review
Day 2
Procedures
- Standard operating procedures
- Alarm handling
- Escalation
- Coffee break
- Escalation (continued)
- Logs and records
- Workshop: SOP development
Day 3
Incident Coordination
- Incident response
- Communication protocols
- Coordination with responders
- Coffee break
- Coordination with responders (continued)
- Information management
- Simulation: Incident handling
Day 4
People
- Staffing models
- Shifts and fatigue
- Training
- Coffee break
- Training (continued)
- Performance
- Case study: Operator error
Day 5
Performance and Continuity
- KPIs
- Quality checks
- Continuity and backup
- Coffee break
- Continuity and backup (continued)
- Improvement
- Capstone: Control room plan
FAQ
Frequently asked questions
What does Security Operations Control Room Management (SM-010) cover?
This course covers Security Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Control room managers and supervisors, Security operations managers, Security operators
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, London, Frankfurt, Barcelona, Munich, Rome.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Security Operations Control Room Management to your business address.