Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Citizens expect governments to be efficient, transparent and responsive. Public administration reform programmes aim to modernise structures, processes, people management and service delivery.
This Aractech course covers reform drivers and approaches, organisational restructuring, civil service reform, process simplification, digitalisation, performance culture, change management and sustaining reforms. Participants analyse reform cases and design a modernisation plan.
The course suits senior public officials and reform practitioners.
What you will achieve
Learning objectives
- Understand drivers and models of administrative reform
- Design structural and organisational reforms
- Simplify administrative processes
- Modernise human resource management in government
- Lead change in public organisations
- Sustain and evaluate reforms
Who should attend
Target audience
- Senior government officials
- Reform and modernisation units
- Public sector HR leaders
- Policy advisers
- International development professionals
- Consultants
Methodology
Learning approach
- Comparative case studies
- Reform design workshops
- Group discussions
- Process simplification exercises
- Planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Reform Context
- Why reform
- Reform models
- International experience
- Political economy
- Coffee break
- Political economy (continued)
- Reform readiness
- Exercise: Reform diagnosis
Day 2
Structures and Processes
- Organisational restructuring
- Agencies and decentralisation
- Process simplification
- Red tape reduction
- Coffee break
- Red tape reduction (continued)
- Shared services
- Workshop: Process simplification
Day 3
People and Performance
- Civil service reform
- Merit-based HR
- Performance management
- Capability building
- Coffee break
- Capability building (continued)
- Leadership
- Case study: Civil service reform
Day 4
Digital Modernisation
- Digital government
- Data use
- Service redesign
- Coffee break
- Service redesign (continued)
- Citizen feedback
- Exercise: Service redesign
Day 5
Leading and Sustaining Reform
- Change management
- Communication
- Monitoring and evaluation
- Coffee break
- Monitoring and evaluation (continued)
- Sustainability
- Lessons learned
- Capstone: Modernisation plan
FAQ
Frequently asked questions
What does Public Administration Reform and Modernisation (GPS-011) cover?
This course covers Government and Public Sector through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Senior government officials, Reform and modernisation units, Public sector HR leaders
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include London, Barcelona, Geneva, Munich, Rome.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Public Administration Reform and Modernisation to your business address.