Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Government entities are increasingly expected to demonstrate results and value for money. Performance management systems link strategy, budgets, operations and accountability.
This Aractech course covers public sector performance frameworks, strategic planning links, KPI design, performance agreements, data collection and dashboards, performance reviews, performance budgeting and using results for improvement. Participants design a performance framework for a government entity.
The course suits planning, performance and strategy staff in government.
What you will achieve
Learning objectives
- Explain public sector performance management frameworks
- Link performance to strategy and budgets
- Design meaningful KPIs for public services
- Collect and report performance data
- Conduct performance reviews
- Use performance information for improvement
Who should attend
Target audience
- Strategy and performance officers in government
- Planning directors
- Budget officials
- Department heads
- Internal auditors
- Consultants
Methodology
Learning approach
- Framework presentations
- KPI design workshops
- Dashboard exercises
- Case studies
- Group work
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Performance Management Foundations
- Results-based management
- Public value
- Frameworks
- Accountability
- Coffee break
- Accountability (continued)
- Challenges
- Exercise: Current system review
Day 2
Strategy and Objectives
- Strategic plans
- Results chains
- Outcomes and outputs
- Cascading objectives
- Coffee break
- Cascading objectives (continued)
- Performance agreements
- Workshop: Results chain
Day 3
KPIs and Data
- KPI design
- Baselines and targets
- Data sources
- Coffee break
- Data sources (continued)
- Data quality
- Dashboards
- Exercise: KPI design
Day 4
Reviews and Budgets
- Performance reviews
- Performance budgeting
- Incentives
- Reporting to citizens
- Coffee break
- Reporting to citizens (continued)
- Case study: Performance reform
- Exercise: Review meeting
Day 5
Improvement
- Using results
- Evaluation
- Culture
- Coffee break
- Culture (continued)
- Capability
- Roadmap
- Capstone: Performance framework
FAQ
Frequently asked questions
What does Performance Management in Government Entities (GPS-013) cover?
This course covers Government and Public Sector through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Strategy and performance officers in government, Planning directors, Budget officials
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Munich, Barcelona, Amsterdam, London, Cape Town, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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