Global Learning for Operational Leaders
Course PSCM-008
Developing Purchasing Policies, Processes and SLAs
Well-defined purchasing policies, standardized processes, and clear Service Level Agreements (SLAs) are essential for en... The outline covers Foundations of Procurement Governance, Designing Procurement Processes, Devel...
- 5 daysClassroom or online
- 17Upcoming dates
- 8Cities
- €1,925Fees from
Classroom
17 sessions
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Online / Live
17 sessions
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Introduction
Course overview
Well-defined purchasing policies, standardized processes, and clear Service Level Agreements (SLAs) are essential for ensuring consistency, transparency, and efficiency in procurement operations. Organizations without structured procurement frameworks often face inefficiencies, compliance risks, and poor supplier performance. This course equips participants with the knowledge and tools to design, implement, and improve procurement policies, streamline purchasing processes, and establish effective SLAs that align with organizational goals and governance standards.
What you will achieve
Learning objectives
- Develop and implement effective purchasing policies
- Design standardized procurement processes and workflows
- Establish clear roles, responsibilities, and governance structures
- Create and manage Service Level Agreements (SLAs)
- Define procurement KPIs and performance metrics
- Improve compliance and reduce procurement risks
- Align procurement processes with organizational strategy
- Enhance efficiency and accountability in purchasing operations
Who should attend
Target audience
- Procurement and Purchasing Managers
- Supply Chain and Logistics Professionals
- Contract and Commercial Managers
- Operations and Finance Managers
- Compliance and Audit Professionals
- Anyone responsible for procurement governance
Methodology
Learning approach
- This course combines best-practice frameworks with practical workshops and real-world case studies. Participants will work on developing procurement policies, mapping processes, and designing SLA structures. Interactive sessions will include process improvement exercises, policy drafting, and performance measurement design. Templates and examples will be used to ensure immediate application in the workplace.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Foundations of Procurement Governance
- Role of policies in procurement management
- Procurement governance frameworks
- Key elements of purchasing policies
- Coffee break
- Key elements of purchasing policies (continued)
- Roles, responsibilities, and authority levels
- Ethical standards and compliance requirements
Day 2
Designing Procurement Processes
- Procurement lifecycle and process mapping
- Standardizing purchasing procedures
- Approval workflows and delegation of authority
- Coffee break
- Approval workflows and delegation of authority (continued)
- Process documentation and controls
- Identifying inefficiencies and improvement opportunities
Day 3
Developing Service Level Agreements (SLAs)
- Introduction to SLAs in procurement
- Defining service scope and expectations
- SLA structure and key components
- Coffee break
- SLA structure and key components (continued)
- Performance indicators and service metrics
- Monitoring and managing SLA performance
Day 4
Performance Management and Compliance
- Procurement KPIs and measurement systems
- Monitoring compliance and internal controls
- Risk management in procurement processes
- Coffee break
- Risk management in procurement processes (continued)
- Audit readiness and documentation
- Continuous improvement strategies
Day 5
Implementation and Best Practices
- Implementing procurement policies and processes
- Change management and stakeholder engagement
- Digital procurement systems and automation
- Coffee break
- Digital procurement systems and automation (continued)
- Case studies of successful procurement frameworks
- Final workshop: developing a procurement policy and SLA framework
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Developing Purchasing Policies, Processes and SLAs. Can't find your answer?
What does Developing Purchasing Policies, Processes and SLAs (PSCM-008) cover?
This course covers Procurement and Supply Chain Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Procurement and Purchasing Managers, Supply Chain and Logistics Professionals, Contract and Commercial Managers
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Amsterdam, Istanbul, Paris, Barcelona, London, Kuala lumpur, Munich, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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