Global Learning for Operational Leaders
Professional training course
Communication and Relationship Management Skills
Superior communication skills and relationship management are integral parts of any successful company or institution. The outline covers Relationships and the trust factor, Relationships and Communication, Relating to t...
- 5 daysClassroom or online
- 14Upcoming dates
- 6Cities
- €1,925Fees from
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Superior communication skills and relationship management are integral parts of any successful company or institution. Such foundational competencies are critical for healthy and prosperous organizations. In this training course, we look at both ingredients from a practical approach to building long-term, influential networks. From organizing, analyzing and communicating one’s thoughts to building successful and purposeful relationships, this course offers a solid foundation to engage with others the right way. Participants will get the opportunity to discover many associated talents, and practice them before they head back to their workplace. They will also learn how great relationship builders enhance the flow of information within an organization, win people’s support, and attain desired goals and results.
What you will achieve
Learning objectives
- Understand the role of trust in building successful relationships
- Identify, analyze and engage stakeholders – the power / interest matrix
- Recognize the role of context when communicating and building relations with others
- Identify and pursue relationship opportunities that bring value and achieve results
- Develop, manage and nurture relationships – moving from transactional to transformational
- Expand and broaden the network of influence and success
Who should attend
Target audience
- Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.
Methodology
Learning approach
- This course relies on active participation as a core activity relying on different business scenarios and case studies to impart critical knowledge and skills about successful communication and relationship management. The course also uses a mix of interactive techniques, such as brief presentations by the participants, different role-plays, practical team and individual exercises, and self-evaluations.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Relationships and the trust factor
- Introduction to human relations
- The good, the bad and the ugly
- The need for relationships and networks
- Thinking beyond oneself
- Coffee break
- The challenges of modern day habits
- Why trust matters?
- Positive relationships versus forced relationships
- The Johari Window
- What influences relationships and networks?
Day 2
Relationships and Communication
- The three elements of communication
- The importance of preparing and organizing one’s thoughts and ideas
- Why assertiveness matter – the pros and cons
- The Botari Box
- Coffee break
- The Botari Box (continued)
- Building rapport in the workplace
- The likeability factor
Day 3
Relating to the hearts and minds
- Knowing your stakeholders
- Managing your stakeholders expectations
- ‘Selling’ your ideas
- Creating a persuasive message that evokes the right emotions
- Coffee break
- Creating a persuasive message that evokes the right emotions (continued)
- Reframing your message to accommodate your stakeholders’ needs, wants and style
- Communicating with difficult people
- Communicating difficult topics
Day 4
Building and influencing relationships
- Power and influencing
- Dale Carnegie and self-awareness
- What’s in it for Us (WIIFU) versus What’s in it for Me (WIIFM)
- Identifying opportunities to build strong and healthy working relationships
- The role of context in building successful relationship
- Coffee break
- The role of context in building successful relationship (continued)
- Seeking feedback and different perspectives
- Investing in a relationship
- Moving from the transactional to the transformational
- Tips to developing positive relationships
- Working through difficult relationships
- Divesting from a relationship
Day 5
Successful networking
- Reasons for building your network
- The benefits of building your network
- Coffee break
- Things to remember with networking
- Simple tips to remember when building your networking
- Effective business and professional networking
- Broadening your network
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Communication and Relationship Management Skills. Can't find your answer?
What does Communication and Relationship Management Skills cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Leaders, managers, supervisors and all those keen on improving their networking and influencing skills. This course is essential for those who appreciate working with people rather than on people, and see the great benefits that result from building powerful trusting relationships.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, London, Frankfurt, Rome, Kuala lumpur, Geneva.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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