Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Assertiveness means expressing needs, opinions and boundaries honestly while respecting others. People who lack assertiveness may be overloaded or overlooked, while aggressive behaviour damages relationships.
This Aractech course covers assertive, passive and aggressive behaviour, self-confidence, assertive communication techniques, saying no, giving and receiving feedback, handling criticism and conflict, and assertiveness in meetings. Participants practise in realistic role plays.
What you will achieve
Learning objectives
- Distinguish assertive, passive and aggressive behaviour
- Build self-confidence
- Use assertive communication techniques
- Say no and set boundaries
- Give and receive feedback constructively
- Handle criticism and conflict assertively
Who should attend
Target audience
- Professionals at all levels
- Team leaders
- Administrative staff
- Customer-facing staff
- New managers
- Anyone wanting more confidence
Methodology
Learning approach
- Self-assessment
- Role plays
- Practical techniques
- Feedback
- Personal action planning
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Understanding Assertiveness
- Behaviour styles
- Rights and responsibilities
- Self-assessment
- Coffee break
- Self-assessment (continued)
- Barriers
- Exercise: Style profile
Day 2
Confidence
- Self-belief
- Inner dialogue
- Body language
- Coffee break
- Body language (continued)
- Voice
- Practice: Confident introduction
Day 3
Assertive Techniques
- I-statements
- Broken record
- Fogging
- Coffee break
- Fogging (continued)
- Negotiating
- Role play: Expressing a view
Day 4
Boundaries and Feedback
- Saying no
- Setting boundaries
- Giving feedback
- Coffee break
- Giving feedback (continued)
- Receiving criticism
- Role play: Saying no
Day 5
Conflict and Meetings
- Assertiveness in conflict
- Meetings
- Senior stakeholders
- Coffee break
- Senior stakeholders (continued)
- Sustaining change
- Capstone: Assertiveness plan
FAQ
Frequently asked questions
What does Assertiveness Skills (ISSD-003) cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Professionals at all levels, Team leaders, Administrative staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Amsterdam, London, Munich, Paris.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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