Global Learning for Operational Leaders
Professional training course
Advanced Communication Skills
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rappo... The outline covers Defining effective communication, The art of listening, Internal listening fi...
- 5 daysClassroom or online
- 16Upcoming dates
- 7Cities
- €1,925Fees from
Classroom
16 sessions
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Online / Live
16 sessions
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Introduction
Course overview
Whether you communicate under pressure, manage challenges in interpersonal relationships, or look to build lasting rapport, your communication style and competence are the cornerstones for improving your chances of achieving your objectives.
The aim of this course is to assist you in becoming a more effective communicator by identifying people’s thinking patterns and preferred learning methods and by tailoring your communication accordingly. Getting a better understanding of how you communicate with others as well as how others communicate with you will improve business and personal relationships. Moreover, this course will help you fine-tune the way you interact with others, which can be the key to your workplace and overall success.
What you will achieve
Learning objectives
- Use advanced communication tools and skills to deliver various types of messages
- Identify the different personal listening styles and discover their own
- Apply meta programs to improve understanding of people
- Describe and harness the power of body language
- Practice and use assertiveness skills in different situations
- Demonstrate the use of the secrets of influence for effective communication
Who should attend
Target audience
- This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Methodology
Learning approach
- The workshop is designed to be interactive and participatory. It includes various pedagogical tools to enable participants to function effectively and efficiently in a multilateral environment. The course will be built on four pedagogical pillars: concept learning (presentations by the consultant), role playing (group exercises), experience sharing (roundtable discussions) and exposure to case studies and scenarios.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Defining effective communication
- Communication: definition and characteristics
- Myths about communication
- Communication functions
- The four laws of communication
- Evolution of communication
- Coffee break
- Evolution of communication (continued)
- Communicating for results
- Understanding elements of communication
- The element of noise
- Mehrabian’s 55-38-7 rule
- Overcoming communication anxiety and other obstacles
- Communication etiquette
Day 2
The art of listening
- Common listening issues
- Guidelines for effective listening
- Effective listening and paraphrasing techniques
- Coffee break
- Effective listening and paraphrasing techniques (continued)
- Understanding different listening styles: active versus passive styles
- Improving the information recall rate
- Assessing personal listening profiles
Day 3
Internal listening filters
- Understanding the filter system
- Sensory input channels
- Internal filter systems: the 6 layers
- Coffee break
- Internal filter systems: the 6 layers (continued)
- The 6 listening meta programs
- Overcoming the 6 filters when communicating
- Avoiding the loss of information
Day 4
Mastering body language
- The art of body language
- Components of non verbal communication
- The power of appearance
- Communicating through colors
- Coffee break
- Communicating through colors (continued)
- Evaluating your body language skills
- Eliciting thinking patterns through eye movement
- Building rapport using body language
Day 5
Advanced assertiveness skills & The power of influence and persuasion
- Advanced assertiveness skills
- Understanding assertiveness: definition and values
- Components of passive, assertive and aggressive styles
- Assertiveness rights and responsibilities
- Activities for practicing assertive behavior
- Coffee break
- Activities for practicing assertive behavior (continued)
- Managing criticism assertively
- The power of influence and persuasion
- Definition and characteristics of influence
- The 6 principles of persuasion: how to apply them
- Bases and sources of power
- Dealing with difficult people using persuasion
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Advanced Communication Skills. Can't find your answer?
What does Advanced Communication Skills cover?
This course covers Interpersonal Skills and Self Development through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 9 - 13 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
This course is targeted at employees, supervisors, middle managers and senior managers seeking to take their communication skills to the next level by developing advanced communication techniques and strategies.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Rome, Kuala lumpur, Barcelona, Frankfurt, Paris, Istanbul, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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