Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
This course will provide security operatives, officers and managers with the fundamentals of conducting effective security operations.
It will address a wide variety of topics to enable all participants to understand and practice the skills required to carry out day-to-day security functions.
Participants will gain practical skills and techniques that can be implemented immediately back in to the workplace.
What you will achieve
Learning objectives
- Demonstrate and explain the skills and duties of a confident security officer
- Explain the relevant legislation/law that impacts the work of a security officer
- Explain the importance of emergency procedures within the workplace
- List the safety principles, procedures and policies, which are required within the workplace
- Apply good communication, customer care and negotiating skills
- Apply searching, patrolling and scene preservation skills
- Describe the use of access and egress control within the security officer role
Who should attend
Target audience
- Security officers, managers, team leaders and other individuals who require the skills and duties to perform or manage security roles within the workplace.
- Target Competencies
- Conducting risk assessment
- Managing physical security
- Access control systems management
- Patrolling
- Incident management
- Conflict resolution
Methodology
Learning approach
- This course is highly interactive and includes group discussions, case studies and syndicate work. It also includes practical exercises that allow all participants to use the knowledge they gained to demonstrate their skills in conducting effective security operations.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
Introduction to Supervising Security Operations
- Introduction
- What is Security?
- Customer Service
- The Structure of Law
Module 2
Manned Security Operations
- Roles of a Security Officer
- Crime Identification
- Arrest Procedure
- Security Report Writing
- Investigations & Evidence
Module 3
Physical Security Operations
- Patrolling
- Access & Egress Control
- Search Procedure
Module 4
Systems Security Operations
- Technology & Systems
- Close Circuit Television (CCTV)
- Surveillance
Module 5
Safety and Emergency Response
- Health and Safety Awareness
- Risk, Threat and Vulnerability Assessments
- Principles of First Aid
- Fire Safety Awareness
- Emergency Response & Evacuation Procedures
- Incident Management
FAQ
Frequently asked questions
What does Certificate in Supervising Security Operations (CSSO) cover?
This course covers Security Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Security officers, managers, team leaders and other individuals who require the skills and duties to perform or manage security roles within the workplace., Target Competencies, Conducting risk assessment
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Paris, Frankfurt, Kuala lumpur, Geneva, Munich, Cape Town.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
Quick request
Send quick request
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Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Certificate in Supervising Security Operations (CSSO) to your business address.