Global Learning for Operational Leaders
Classroom
18 sessions
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Online / Live
18 sessions
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Introduction
Course overview
Facility management (FM) is a field that encompasses multiple disciplines to ensure functionality, comfort, safety and efficiency of the built environment by integrating people, place, process and technology. FM is categorized as either ‘Hard’ or ‘Soft’ and often involves a range of third-party providers that must be carefully managed.
This course explores all aspects of FM and how to ensure maximum value is achieved, providing a range of essential considerations for the FM Manager.
What you will achieve
Learning objectives
- Define the foundations of Facility Management and understand Facility Management strategies
- Outline the considerations in Facility Planning
- Understand service delivery and performance management
- Adopt best practice in managing the Facility Management function
- Understand the role of project and maintenance management in Facility Management
- Understand sustainability in Facility Management
- Outsource key Facility Management operations to third party organizations
Who should attend
Target audience
- Personnel who are interested in learning facility management and the considerations that affect facility management.
- Target Competencies
- Managing FM
- Stakeholder Management
- Outsourcing
- FM Procurement
- Managing performance
Methodology
Learning approach
- The course uses a mix of interactive and hands-on techniques. In addition to brief presentations by the facilitator and the participants, there are numerous individual and group exercises, videos and problem solving activities.
Course content
Course outline and key learning areas
Module 1
The foundations of Facility Management
- Key concepts
- Core competencies
- Roles and responsibilities
Module 2
Facility Planning
- Key issues
- Utilizing space
- Stakeholder management
- Risks
Module 3
Facility Management Strategy
- The business context and drivers
- Strategy formulation, analysis, development and implementation
- FM Strategy checklist
Module 4
Managing the workplace
- People management
- Productivity
- Health, safety and security
- 5S
Module 5
Outsourcing Facility Management
- The outsourcing decision
- FM and procurement
- The outsourcing process
- Developing the contract
- Specifying the service
FAQ
Frequently asked questions
What does Facility Planning and Management cover?
This course covers Planning and Strategy Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 12 - 16 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Personnel who are interested in learning facility management and the considerations that affect facility management., Target Competencies, Managing FM
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Istanbul, Vienna, Barcelona, Frankfurt, Rome, Kuala lumpur, Geneva, Munich, Madrid, Paris.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Facility Planning and Management to your business address.