Global Learning for Operational Leaders
Course DIT-018
Digital Transformation Strategy and Leadership
Digital transformation requires coordinated changes in strategy, operating models, customer experience, technology, data... The outline covers Digital Transformation Strategy and Organizational Readiness, Digital Busines...
- 5 daysClassroom or online
- 14Upcoming dates
- 14Cities
- €1,625Fees from
Your week at a glance
- Day 1 Digital Transformation Strategy and Organizational Readiness
- Day 2 Digital Business Models and Customer Experience Transformation
- Day 3 Data, Artificial Intelligence, Cloud and Automation Strategy
- Day 4 Leading Organizational Change and Digital Culture
- Day 5 Digital Transformation Governance, Execution and Value Measurement
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Digital transformation requires coordinated changes in strategy, operating models, customer experience, technology, data, processes, and organizational capabilities. Investing in new technologies without clear business priorities can create fragmented initiatives, rising costs, and limited measurable value. Leaders therefore need a structured approach for deciding where transformation is required, which digital capabilities should be developed, and how implementation will be governed.
This Digital Transformation Strategy and Leadership course develops the strategic and leadership capabilities required to design, prioritize, and execute enterprise transformation initiatives. Participants examine digital business models, customer experience, process modernization, data and AI, cloud platforms, automation, digital governance, organizational culture, and transformation performance. The programme connects technology investment with business strategy and measurable organizational outcomes.
Professional Problems This Course Is Designed to Solve
Fragmented digital initiatives: Aligning technology, process, data, customer, and workforce transformation under a coherent enterprise strategy.
Technology investment without measurable value: Connecting digital initiatives with business objectives, performance indicators, customer outcomes, and financial benefits.
Unclear transformation priorities: Evaluating and prioritizing initiatives according to strategic value, feasibility, dependencies, risk, and organizational readiness.
Legacy processes and operating models: Identifying where workflows, organizational structures, decision processes, and technology platforms restrict performance and innovation.
Weak leadership and employee adoption: Building executive sponsorship, stakeholder commitment, digital capabilities, and organizational readiness for change.
Difficulty governing data, AI, cloud, and automation: Establishing decision rights, accountability, risk controls, and responsible use across digital initiatives.
Failure to sustain transformation: Developing roadmaps, governance structures, performance measures, and continuous improvement mechanisms that extend beyond initial implementation.
What you will achieve
Learning objectives
- Develop a digital transformation strategy aligned with organizational objectives
- Assess digital maturity and identify priority transformation opportunities
- Evaluate emerging technologies according to business value rather than technology novelty
- Redesign customer journeys, processes, and operating models for digital delivery
- Connect data, AI, cloud, automation, and digital platforms with strategic priorities
- Prioritize transformation initiatives using value, feasibility, risk, and dependency criteria
- Lead cultural and organizational change associated with digital transformation
- Establish effective governance and accountability for transformation programmes
Who should attend
Target audience
- Executives and senior managers
- Digital transformation leaders
- Chief digital and technology professionals
- Strategy and innovation managers
- Business unit leaders
- IT and information systems managers
- Programme and transformation managers
- Professionals responsible for organizational modernization and digital initiatives
Methodology
Learning approach
- The programme combines strategic briefings, digital maturity assessments, transformation case studies, leadership exercises, business model workshops, stakeholder scenarios, and roadmap development. Participants evaluate realistic transformation challenges and progressively build a digital transformation strategy connecting business priorities, technology capabilities, people, governance, investment, and measurable outcomes.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Digital Transformation Strategy and Organizational Readiness
- Defining digital transformation beyond technology implementation and digitization
- Assessing organizational digital maturity across strategy, customers, processes, data, technology, people, and governance
- Identifying market, customer, operational, and technology forces creating transformation requirements
- Connecting digital transformation priorities with corporate strategy and business objectives
- Coffee break
- Connecting digital transformation priorities with corporate strategy and business objectives (continued)
- Identifying capability gaps, legacy constraints, organizational dependencies, and transformation barriers
- Practical exercise: Conducting a digital maturity assessment and identifying priority transformation opportunities
Day 2
Digital Business Models and Customer Experience Transformation
- Examining how digital technologies reshape value propositions, channels, products, services, and revenue models
- Identifying opportunities for platform, subscription, ecosystem, and digitally enabled service models
- Mapping customer journeys to identify friction, unmet needs, and opportunities for digital improvement
- Applying customer-centric design principles to transformation initiatives
- Coffee break
- Applying customer-centric design principles to transformation initiatives (continued)
- Redesigning processes and service experiences across physical and digital channels
- Case study: Developing a digitally enabled customer value proposition and redesigned customer journey
Day 3
Data, Artificial Intelligence, Cloud and Automation Strategy
- Establishing the role of enterprise data as a strategic asset for transformation and decision-making
- Identifying business applications for analytics, artificial intelligence, and generative AI
- Understanding how cloud computing supports scalability, modernization, integration, and digital service delivery
- Evaluating automation opportunities across repetitive, rules-based, and knowledge-intensive processes
- Coffee break
- Evaluating automation opportunities across repetitive, rules-based, and knowledge-intensive processes (continued)
- Connecting APIs, digital platforms, applications, data, AI, and automation within the broader transformation architecture
- Workshop: Building a technology capability map linked directly to business transformation priorities
Day 4
Leading Organizational Change and Digital Culture
- Defining leadership responsibilities in enterprise transformation programmes
- Building executive sponsorship and cross-functional ownership of digital initiatives
- Developing organizational capabilities, digital skills, and new ways of working
- Coffee break
- Developing organizational capabilities, digital skills, and new ways of working (continued)
- Addressing resistance, uncertainty, competing priorities, and transformation fatigue
- Creating a culture that supports experimentation, collaboration, learning, and evidence-based decision-making
- Practical scenario: Developing a stakeholder engagement and change leadership plan for a major digital transformation initiative
Day 5
Digital Transformation Governance, Execution and Value Measurement
- Establishing transformation governance, decision rights, executive oversight, and accountability
- Prioritizing digital initiatives according to business value, feasibility, risk, dependencies, and resource requirements
- Developing transformation portfolios and phased implementation roadmaps
- Coffee break
- Developing transformation portfolios and phased implementation roadmaps (continued)
- Defining KPIs for customer impact, operational performance, adoption, financial value, innovation, and digital capability
- Monitoring benefits realization and adjusting transformation priorities based on evidence and performance
- Capstone exercise: Developing and presenting an enterprise Digital Transformation Strategy and Implementation Roadmap covering priorities, technology capabilities, leadership actions, governance, investment, and measurable business outcomes
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Digital Transformation Strategy and Leadership. Can't find your answer?
What does Digital Transformation Strategy and Leadership (DIT-018) cover?
This course covers Digital Innovation and Transformation through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Executives and senior managers, Digital transformation leaders, Chief digital and technology professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Dubai, Cape Town, Amsterdam, London, Istanbul, Munich, Paris, Frankfurt, Kuala lumpur, Rome, Vienna, Geneva, Madrid.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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