Global Learning for Operational Leaders
Course DIT-013
ChatGPT and Generative AI for the Workplace
Generative AI is changing how professionals research information, create content, analyze documents, communicate with cu... The outline covers Generative AI and ChatGPT in Professional Work, Prompt Engineering for Busine...
- 5 daysClassroom or online
- 14Upcoming dates
- 14Cities
- €1,625Fees from
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Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
Generative AI is changing how professionals research information, create content, analyze documents, communicate with customers, prepare reports, and manage everyday knowledge work. Effective workplace use, however, requires more than entering questions into an AI assistant. Professionals need to understand how generative AI works, how to structure prompts, how to evaluate AI-generated information, and when human review is essential.
This ChatGPT and Generative AI for the Workplace course provides practical experience in using AI assistants for business tasks while addressing accuracy, confidentiality, copyright, bias, security, and responsible AI use. Participants will develop reusable prompting techniques and AI-assisted workflows that improve productivity without compromising professional judgment or organizational controls.
What you will achieve
Learning objectives
- Understand how ChatGPT and generative AI support common workplace activities
- Write clear and structured prompts for professional business tasks
- Improve AI responses through context, constraints, examples, and iterative prompting
- Use generative AI for writing, research, summarization, analysis, and problem-solving
- Develop reusable AI-assisted workflows for recurring workplace activities
- Evaluate AI-generated information for accuracy, relevance, bias, and unsupported claims
- Protect confidential, personal, and commercially sensitive information when using AI
- Apply human review and responsible AI principles to workplace use
Who should attend
Target audience
- Managers and team leaders
- Administrative and office professionals
- HR and learning professionals
- Marketing and communications teams
- Finance and procurement professionals
- Project and operations professionals
- Business analysts and consultants
- Professionals seeking to use ChatGPT and generative AI effectively at work
Methodology
Learning approach
- The course combines instructor demonstrations, guided prompting exercises, workplace scenarios, individual practice, group workshops, output evaluation, and workflow design activities. Participants will work with realistic business tasks such as drafting communications, summarizing documents, analyzing information, preparing reports, brainstorming solutions, and developing reusable AI workflows.
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Generative AI and ChatGPT in Professional Work
- Understanding generative AI, large language models, prompts, context, and AI-generated responses
- Identifying appropriate workplace applications for ChatGPT and other generative AI assistants
- Understanding the difference between AI generation, retrieval, search, reasoning, and traditional automation
- Recognizing hallucinations, outdated information, incomplete answers, and other limitations of AI-generated content
- Coffee break
- Recognizing hallucinations, outdated information, incomplete answers, and other limitations of AI-generated content (continued)
- Mapping repetitive knowledge-work activities that can benefit from AI assistance
- Practical exercise: Evaluating workplace tasks to determine where generative AI can improve speed, quality, or consistency
Day 2
Prompt Engineering for Business Productivity
- Structuring effective prompts using objectives, context, instructions, constraints, and desired output formats
- Using role, audience, tone, examples, and reference information to improve response quality
- Breaking complex assignments into manageable prompt sequences and iterative conversations
- Applying prompt techniques for drafting emails, reports, summaries, proposals, agendas, and business documents
- Coffee break
- Applying prompt techniques for drafting emails, reports, summaries, proposals, agendas, and business documents (continued)
- Refining weak AI responses through follow-up instructions, critique, verification, and controlled revision
- Prompt workshop: Building a reusable library of prompts for recurring professional responsibilities
Day 3
AI-Assisted Research, Analysis and Problem-Solving
- Using generative AI to summarize lengthy documents and extract key information, actions, risks, and decisions
- Structuring research questions and distinguishing AI-generated answers from verified source-based information
- Using AI to compare alternatives, organize qualitative information, classify content, and identify patterns
- Applying generative AI to brainstorming, root-cause exploration, scenario development, and decision preparation
- Coffee break
- Applying generative AI to brainstorming, root-cause exploration, scenario development, and decision preparation (continued)
- Working with tables, structured information, meeting notes, policies, and other business content
- Case study: Using AI to analyze a business problem and produce an evidence-focused management briefing
Day 4
Building Generative AI Workflows for Workplace Functions
- Designing AI-assisted workflows that combine human expertise with generative AI capabilities
- Applying ChatGPT to HR, administration, marketing, customer service, project management, and operational tasks
- Creating reusable templates and standardized prompt workflows for recurring business processes
- Coffee break
- Creating reusable templates and standardized prompt workflows for recurring business processes (continued)
- Using AI to transform information between formats, audiences, languages, and levels of detail
- Identifying opportunities for workflow automation while defining points requiring human approval
- Practical workshop: Redesigning a time-consuming workplace process using a structured human-AI workflow
Day 5
Responsible AI, Risk Management and Workplace Implementation
- Managing confidentiality, personal data, intellectual property, and commercially sensitive information when using generative AI
- Identifying risks related to hallucinations, bias, misinformation, overreliance, and inappropriate AI-generated content
- Applying fact-checking, source verification, human review, and quality-control procedures to AI outputs
- Establishing practical guidelines for acceptable and responsible workplace use of generative AI
- Coffee break
- Establishing practical guidelines for acceptable and responsible workplace use of generative AI (continued)
- Measuring AI adoption through time savings, output quality, consistency, productivity, and business value
- Capstone exercise: Developing a practical Generative AI Workplace Implementation Plan with priority use cases, controls, workflows, and measurable outcomes
Course FAQs
Questions about this course
What participants and training managers usually ask before booking ChatGPT and Generative AI for the Workplace. Can't find your answer?
What does ChatGPT and Generative AI for the Workplace (DIT-013) cover?
This course covers Digital Innovation and Transformation through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Managers and team leaders, Administrative and office professionals, HR and learning professionals
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Dubai, Cape Town, Amsterdam, London, Istanbul, Munich, Paris, Frankfurt, Kuala lumpur, Rome, Vienna, Geneva, Madrid.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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