Global Learning for Operational Leaders
Introduction
Course overview
Revenue leakage is one of the least visible but most damaging financial problems in many organisations. Services delivered but never billed, incorrect prices, contract terms not applied, delayed invoices and unresolved disputes quietly reduce income and cash flow.
This Revenue Cycle and Billing Management training course examines the end-to-end process that turns customer contracts and service delivery into accurate invoices and collected cash. Participants learn to map the revenue cycle, design effective billing controls, manage master data and pricing, handle complex billing models and reduce errors and disputes.
The course also covers revenue assurance techniques, key performance indicators, automation opportunities and cross-functional governance, helping participants protect revenue and improve the customer experience at the same time.