Global Learning for Operational Leaders
Course CM-039
Property Management and Tenant Relations
Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. The outline covers The Role of Property Management, Leasing and Tenant Relations, Income, Service Charges and Budgets, and Mai...
- 5 daysClassroom or online
- 13Upcoming dates
- 6Cities
- €1,978Fees from
Classroom
13 sessions
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Online / Live
13 sessions
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Introduction
Course overview
Well-managed properties keep tenants longer, reduce costs and protect the value of the asset. Poor property management, on the other hand, leads to vacancies, disputes and declining income.
This course covers the day-to-day and strategic sides of property management for residential, commercial and mixed-use buildings: leasing and tenant relations, rent collection, service charges, maintenance planning, health and safety, budgeting and reporting to owners.
What you will achieve
Learning objectives
- Explain the role and responsibilities of the property manager
- Manage leasing, tenant onboarding and tenant relations
- Control rent collection, arrears and service charges
- Plan preventive maintenance and manage contractors
- Ensure building safety and regulatory compliance
- Prepare property budgets and owner reports
Who should attend
Target audience
- Property managers and building managers
- Facility and operations managers
- Leasing and tenant relations staff
- Asset managers who oversee property managers
- Owners' representatives and homeowners' association managers
Methodology
Learning approach
- Expert briefings on property management practice
- Case studies of residential and commercial buildings
- Exercises on budgets, service charges and reporting
- Role plays on tenant communication and dispute handling
- Group work on a property management plan
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
The Role of Property Management
- Property, facility and asset management compared
- Responsibilities to owners and tenants
- Management agreements and service levels
- Coffee break
- Management agreements and service levels (continued)
- Types of property and their management needs
- Key performance indicators for property managers
Day 2
Leasing and Tenant Relations
- Marketing vacant space and screening tenants
- Lease terms and tenant onboarding
- Communication and service standards
- Coffee break
- Communication and service standards (continued)
- Handling complaints and disputes
- Tenant retention and renewals
Day 3
Income, Service Charges and Budgets
- Rent collection and arrears management
- Service charge budgets and reconciliation
- Operating expense control
- Coffee break
- Operating expense control (continued)
- Annual property budgets
- Financial reporting to owners
Day 4
Maintenance, Safety and Compliance
- Preventive and reactive maintenance
- Procuring and managing contractors
- Building safety, fire and health requirements
- Coffee break
- Building safety, fire and health requirements (continued)
- Energy and sustainability measures
- Emergency and incident response
Day 5
Improving Property Performance
- Measuring tenant satisfaction
- Technology and property management systems
- Capital expenditure planning
- Coffee break
- Capital expenditure planning (continued)
- Case study: turning around an underperforming building
- Personal action plan
Course FAQs
Questions about this course
What participants and training managers usually ask before booking Property Management and Tenant Relations. Can't find your answer?
What does Property Management and Tenant Relations (CM-039) cover?
This course covers Construction Management through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 21 - 25 December 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Property managers and building managers, Facility and operations managers, Leasing and tenant relations staff
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Istanbul, Rome, Geneva, Amsterdam, Vienna.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
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