Global Learning for Operational Leaders
Professional training course
Mastering Effective Communication: Speak, Write, and Influence
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why Attend?
Effective communication is the cornerstone of personal and professional success. This course is designed to help participants develop the skills to communicate clearly, confidently, and persuasively in both written and verbal forms. Whether you're delivering a presentation, writing an email, or engaging in a difficult conversation, this course will equip you with the tools to influence and inspire your audience.
What you will achieve
Learning objectives
- Understand the principles of effective communication.
- Develop confidence in public speaking and presentations.
- Enhance writing skills for professional and personal contexts.
- Learn techniques to persuade and influence others.
- Improve active listening and interpersonal communication skills.
- Handle difficult conversations and conflicts with tact and professionalism.
Who should attend
Target audience
- This course is ideal for:
- Professionals seeking to improve their communication skills.
- Managers and team leaders who want to inspire and influence their teams.
- Writers, marketers, and content creators looking to refine their craft.
- Students and recent graduates preparing for the workplace.
- Anyone who wants to communicate more effectively in personal and professional settings.
- Target Competencies
- Participants will develop the following competencies:
Methodology
Learning approach
- Lectures : Expert-led sessions on communication theories and best practices.
- Group Discussions : Collaborative activities to share ideas and experiences.
- Role-Playing : Simulated scenarios to practice communication skills.
- Writing Exercises : Hands-on practice for crafting clear and impactful written content.
- Feedback Sessions : Constructive feedback from trainers and peers to refine skills.
Course content
Five focused days of learning and application
Day 1
Foundations of Effective Communication
- Morning Session :
- Introduction to communication: Key concepts and principles.
- The communication process: Sender, message, receiver, and feedback.
- Barriers to effective communication and how to overcome them.
- Afternoon Session :
- Verbal vs. non-verbal communication: Body language, tone, and gestures.
- Active listening: Techniques to improve understanding and engagement.
- Practical exercise: Role-playing conversations with feedback.
Day 2
Mastering Public Speaking and Presentations
- Morning Session :
- Overcoming public speaking anxiety: Tips and techniques.
- Structuring a presentation: Introduction, body, and conclusion.
- Using visual aids effectively (e.g., PowerPoint, charts).
- Afternoon Session :
- Delivering with confidence: Voice modulation, pacing, and emphasis.
- Handling Q&A sessions and audience interactions.
- Practical exercise: Participants deliver short presentations with feedback.
Day 3
Writing with Clarity and Impact
- Morning Session :
- Principles of effective writing: Clarity, conciseness, and coherence.
- Writing for different audiences: Tailoring your message.
- Common writing pitfalls and how to avoid them.
- Afternoon Session :
- Crafting professional emails, reports, and proposals.
- Editing and proofreading: Techniques for error-free writing.
- Practical exercise: Writing and revising a professional document.
Day 4
Persuasion and Influence
- Morning Session :
- The psychology of persuasion: Ethos, pathos, and logos.
- Building credibility and trust in your communication.
- Storytelling as a tool for influence.
- Afternoon Session :
- Persuasive writing: Crafting compelling arguments and calls to action.
- Practical exercise: Writing a persuasive email or speech.
- Group discussion: Analyzing successful persuasive campaigns.
Day 5
Handling Difficult Conversations and Conflict Resolution
- Morning Session :
- Understanding conflict: Causes and types.
- Strategies for managing difficult conversations.
- Emotional intelligence in communication.
- Afternoon Session :
- Role-playing: Practicing conflict resolution scenarios.
- Giving and receiving constructive feedback.
- Course wrap-up: Key takeaways and action plans for continued improvement.
- Additional Notes :
- Each day includes breaks and time for Q&A.
FAQ
Frequently asked questions
What does Mastering Effective Communication: Speak, Write, and Influence cover?
This course covers Communication and Writing Skills through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
This course is ideal for:, Professionals seeking to improve their communication skills., Managers and team leaders who want to inspire and influence their teams.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Rome, Kuala lumpur, Munich, Barcelona, Paris.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
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