Global Learning for Operational Leaders
Classroom
12 sessions
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Online / Live
12 sessions
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Introduction
Course overview
Public servants can use generative AI to draft documents, summarise consultations, answer citizen queries and analyse policy, saving time and improving services. Public sector use also requires strong attention to accuracy, transparency, privacy and fairness.
This Aractech course provides practical training in using generative AI tools for public sector tasks, prompt techniques, verification of outputs, data protection, ethical use and organisational policies. Participants build a set of safe, reusable workflows.
What you will achieve
Learning objectives
- Explain generative AI capabilities and risks
- Use AI to draft and summarise public sector documents
- Apply AI to citizen communication and services
- Use AI responsibly for policy and research
- Verify outputs and protect personal data
- Follow governance and ethical guidelines
Who should attend
Target audience
- Civil servants and public officials
- Policy officers
- Administrative staff in government
- Communications staff
- Municipal employees
- Public sector managers
Methodology
Learning approach
- Hands-on AI exercises
- Public sector scenarios
- Prompt workshops
- Ethics discussions
- Workflow design
Complete course outline
Five focused days of learning and application
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Day 1
Generative AI Basics
- What generative AI is
- Public sector opportunities
- Risks
- Coffee break
- Risks (continued)
- Available tools
- Exercise: Task mapping
Day 2
Drafting and Summarising
- Letters and briefings
- Meeting minutes
- Consultation summaries
- Coffee break
- Consultation summaries (continued)
- Plain language
- Lab: Drafting exercises
Day 3
Citizen Services
- Answering queries
- Chatbots
- Accessibility
- Coffee break
- Accessibility (continued)
- Multilingual support
- Lab: Citizen communication
Day 4
Policy and Research
- Research assistance
- Evidence summaries
- Verifying sources
- Coffee break
- Verifying sources (continued)
- Bias
- Case study: AI in a ministry
Day 5
Responsible Use
- Data protection
- Transparency
- Accountability
- Coffee break
- Accountability (continued)
- Organisational policies
- Capstone: Safe AI workflows
FAQ
Frequently asked questions
What does Generative AI for Public Sector Employees (DIT-028) cover?
This course covers Digital Innovation and Transformation through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 18 - 22 January 2027. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
Civil servants and public officials, Policy officers, Administrative staff in government
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Paris, Frankfurt, Barcelona, Rome, Geneva, Amsterdam.
How long is the training programme?
The programme runs for five days from 09:00 to 14:00, which gives 25 contact hours, including a daily 30-minute break (22.5 hours of instruction).
Quick request
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