Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
Why Attend?
Emergencies and crises can occur at any time, and being prepared is critical to minimizing damage, ensuring safety, and maintaining business continuity. This course equips participants with the knowledge and skills to develop effective emergency response plans, manage crises, and lead teams during high-pressure situations. By attending, you will learn how to prepare for, respond to, and recover from unexpected events.
What you will achieve
Learning objectives
- Understand the principles of emergency response and crisis management.
- Learn to develop and implement emergency response plans.
- Develop skills to lead and coordinate teams during a crisis.
- Gain knowledge of communication strategies for crisis situations.
- Create a recovery plan to restore normal operations after a crisis.
Who should attend
Target audience
- This course is ideal for:
- Emergency response coordinators and crisis management teams.
- Business continuity and risk management professionals.
- Managers and supervisors responsible for workplace safety.
- HR professionals involved in employee safety and well-being.
- Anyone interested in improving their organization’s preparedness for emergencies.
- Target Competencies
- Participants will develop the following competencies:
Methodology
Learning approach
- Lectures : Expert-led sessions on emergency response and crisis management principles.
- Case Studies : Real-world examples of successful and unsuccessful crisis management.
- Simulations : Role-playing exercises to practice emergency response scenarios.
- Group Discussions : Collaborative activities to share ideas and experiences.
- Assessments : Quizzes and exercises to reinforce learning.
Course content
Five focused days of learning and application
Day 1
Introduction to Emergency Response and Crisis Management
- What is crisis management? Key concepts and importance.
- Types of emergencies: Natural disasters, technological failures, and human-made crises.
- The crisis management lifecycle: Preparedness, response, recovery, and mitigation.
- Activity: Group discussion on potential crises in your organization.
Day 2
Developing Emergency Response Plans
- Key components of an emergency response plan.
- Identifying risks and vulnerabilities.
- Assigning roles and responsibilities within the crisis management team.
- Activity: Drafting an emergency response plan outline.
Day 3
Crisis Communication and Coordination
- Principles of effective crisis communication.
- Communicating with internal and external stakeholders.
- Managing media relations during a crisis.
- Activity: Simulating a press conference or stakeholder update.
Day 4
Leading During a Crisis
- Decision-making under pressure: Strategies for effective leadership.
- Coordinating response efforts across teams and departments.
- Managing stress and maintaining team morale.
- Activity: Role-playing a crisis scenario and leading a response team.
Day 5
Recovery and Continuous Improvement
- Developing a recovery plan: Restoring operations and supporting affected stakeholders.
- Conducting post-crisis evaluations and identifying lessons learned.
- Updating emergency response plans based on feedback and new risks.
- Course wrap-up: Key takeaways and action plans for continued improvement.
- Additional Notes :
- Each day includes breaks and time for Q&A.
- Participants will receive a workbook with templates, checklists, and resources.
- A certificate of completion will be awarded at the end of the course.
FAQ
Frequently asked questions
What does Emergency Response and Crisis Management: Preparing for the Unexpected (HSE-004) cover?
This course covers Health Safety and Environment through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
This course is ideal for:, Emergency response coordinators and crisis management teams., Business continuity and risk management professionals.
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Frankfurt, Barcelona, London, Istanbul, Vienna, Paris.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
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Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Emergency Response and Crisis Management: Preparing for the Unexpected to your business address.