Global Learning for Operational Leaders
Introduction
Course overview
Sales only create value when customers pay. Weak credit control ties up cash in overdue receivables, increases bad debts and forces organisations to borrow to fund their own customers. Strong credit management, on the other hand, protects liquidity while still supporting sales growth.
This Credit Control and Collections Management training course covers the full order-to-cash credit cycle. Participants learn how to assess customer creditworthiness, set credit limits and terms, design credit policies, monitor receivables and run effective collection processes that recover cash without damaging valuable customer relationships.
The course also covers dispute resolution, escalation and legal recovery options, credit insurance and other risk transfer tools, receivables metrics and the use of automation and analytics to make credit teams more productive.