Global Learning for Operational Leaders
Classroom
15 sessions
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Online / Live
15 sessions
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Introduction
Course overview
A sizable share of a company's working capital is tied up in Accounts Receivable (AR), posing a high liquidity risk. In this course, we expand your knowledge and expertise in AR. This will enable you and your organization to manage your accounts receivable effectively without compromising your credit sales.
What you will achieve
Learning objectives
- Develop effective credit policies that meet a company’s objectives
- Use billing best practices techniques
- Employ effective collection policies
- Partner with the sales force for the benefit of the company
- Evaluate the Accounts Receivable process and implement best practices
- Apply tools and techniques to monitor AR performance effectively
Who should attend
Target audience
- Accounts Receivable department managers, credit managers, AR staff, AR and revenue accountants, credit officers, billing and collection clerks, AR specialists, and professionals in accounting, finance, operations, and sales who interact with the Accounts Receivable and credit department.
- Target Competencies
- Managing Accounts Receivable
- Understanding the implications of credit decisions and policy
- Accounts Receivable analysis
- Collection techniques
- Adopting efficient billing techniques
- Preparing accounts receivable aging report
Methodology
Learning approach
- This course demonstrates theoretical and practical core topics and introduces Excel for managing Accounts Receivable. The course also features role-playing and presentations by participants.
Course content
Course outline and key learning areas
Module 1
Credit Policies Management
- Credit department responsibility
- Factors affecting credit policies
- The five Cs of credit
- Non-financial factors affecting credit decisions
Module 2
Outline of a credit policy
- Credit department mission
- Credit department objectives
- Roles and responsibilities
- Procedures
- Measuring results
- Reviewing new accounts
- Re-evaluating existing accounts
- Financial statements: What to look for
- Analyzing selected financial ratios
- Setting the credit limit
Module 3
The Billing Process
- An efficient billing process means faster collection
- Preventing the fatal mistake: Sending the bill with errors
- The use of technology
- Impact of up-front operations on billing
- Best practices in billing
Module 4
You Made the Sale; Now Collect Your Money
- Cash: It is worth your efforts
- Tips, techniques, and guidelines for faster collection
- Importance of setting a collection policy
- Using different collection approaches
- Strategies in dispute management
- Best practices in collection
- Accounts Receivable factoring, pledging, and assignment
Module 5
The Relationship Between Sales and Credit
- Breaking the ice
- Maintaining credit sales relationships
- Improving relationships with sales
- Customers not meeting credit standards
- Role of sales in issuing credit and in collection
FAQ
Frequently asked questions
What does Certified Accounts Receivable Professional cover?
This course covers Accounting and Finance through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
Accounts Receivable department managers, credit managers, AR staff, AR and revenue accountants, credit officers, billing and collection clerks, AR specialists, and professionals in accounting, finance, operations, and sales who interact with the Accounts Receivable and credit department., Target Competencies, Managing Accounts Receivable
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include London, Munich, Amsterdam, Barcelona, Frankfurt, Rome, Kuala lumpur.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
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Choose an available date and venue, add your participants, and we will email a formal quotation for Certified Accounts Receivable Professional to your business address.