Global Learning for Operational Leaders
Classroom
14 sessions
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Online / Live
14 sessions
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Introduction
Course overview
This course provides participants with concrete solutions, strategies and insights into the delivery of an effective IT infrastructure and disaster recovery plan with the goal of establishing resilience measures to protect their organizations’ IT.
Using tested processes and procedures, participants will analyze the risks and impact to IT operations that threats might cause. A framework for building operational resilience will be provided to deliver an effective response for safeguarding the organizations technology interests and value-creating activities.
This practical course provides participants with a framework that considers ISO 27031, ISO 20000, ITIL and ISO 22301, aligned with the Business Continuity Institute (BCI) Good Practice Guidelines (GPG) 2013 and NCEMA 7000-2012.
What you will achieve
Learning objectives
- Consider policies, objectives, targets, processes and procedures that are relevant to managing risk and improving IT Readiness for Business Continuity (IRBC)
- Apply best practice to build IT infrastructure and operational sustainability, including security of the environment
- Describe the processes and procedures to carry out a risk evaluation and identify risks, threats, hazards, vulnerabilities and weaknesses that could affect your organization
- Review the key components of asset, human, change and supply chain management that are specific to IT
- Discuss the components of a successful IT Disaster Recovery (DR) Program, including data management and the key components that are necessary to carry out a technology Business Impact Analysis (BIA)
- Estimate the Maximum Tolerable Period of Disruption (MTPD), to then identify the relationship with Recovery Time Objective (RTO) and Recovery Point Objective (RPO)
- Produce a High Level IT Disaster Recovery Plan
Who should attend
Target audience
- IT managers and professionals, including Disaster Recovery (DR) managers or anyone responsible for, or involved with, Disaster Recovery Plans (DRP), Business Continuity Plans (BCP) and/or technology and IT auditing.
- Target Competencies
- Applying IT Readiness for Business Continuity (IRBC)
- Conducting Risk Evaluation
- Conducting Business Impact Analysis
- Incident and Change Management
- Disaster Recovery Planning
- IT Disaster Recovery Testing
Methodology
Learning approach
- This course will be highly interactive and includes group discussions, videos, case studies and syndicate work.
- Risk Evaluation, BIA and High Level IT DR Plan Templates will be applied during the course and given for use after the course. Supporting information, such as Steering Committee Terms of Reference (ToR’s), Change Management, DR Test Strategy and testing processes and procedures will also be made available.
- It includes specific templates for carrying-out a Business Impact Analysis (BIA) as well as completion of an IT DR Plan (DRP) that participants will be able to take away for use in their own organizations.
Complete course outline
Course outline and key learning areas
The timings provided are estimates and may vary depending on the number of participants and the discussions taking place during the sessions. They are indicative only and do not constitute a binding commitment.
Module 1
IT infrastructure
- The issue of resilience
- ISO 27031 Relationship with Information Security Management System (ISMS)
- Data center and IT infrastructure
- Operational sustainability
- Data center site infrastructure tier standard
- Elements of operational sustainability
- Infrastructure strategy and policy
- The strategy – how and it's depth
- The policy requirements
- Site and building protection
- Network and information systems protection
Module 2
Risk evaluation and Business Impact Analysis (BIA)
- Site and building risk assessment
- PESTLE analysis (Political, Economic, Sociological, Technological, Legal, Environmental)
- Types of BIA; strategic, tactical and operational
- Implementation methods for technology BIA
Module 3
Managing recovery plans
- Processes and procedures for supply chain management using a 3PQ (Third Party Questionnaire) approach, aligned with BSI PAS 7000
- On and off-site data and information storage, including emergency response arrangements
- Change management processes and procedures for day-to-day requirements
- Risk control measures for critical supporting equipment and systems
Module 4
Understanding IT Disaster Recovery (DR) and reviewing the main activities
- DR lifecycle, including resources and training
- IT DR as part of the ISMS
- Scope of IT elements and requirements
Module 5
IT disaster recovery plans
- Building technology recovery plans
- Plan ownership and structure, and roles and responsibilities of IT DR Team
- Data and information sources, and internal and external dependencies
- Best practice considerations using ISO 27301, as well as ISO 20000 and ITIL
- Managing and recovering end-user computing and communications technology and infrastructure
- Recovery options
- Developing, implementing and testing
- Ownership and plan structure
- Roles and responsibilities of BC Champion and Team Leaders
- Command, Coordination, Communications and Intelligence (C3i)
- Role of the command center and essentials
- Equipment and supporting information
- Producing Situation Reports (SITREPS)
- Types of testing/exercising
- Major incident response
- Defining an “incident” and the escalation process
- Establishing Command, Coordination and Communications (3C)
- Clarifying the role of the Network Operations Centre (NOC)
- Emergency response and plan invocation
- Consideration of the supporting information, equipment and systems required
- Production of Situation Reports (SITREPS), activity logging and tools
- Post incident review
- Learning from incidents
- The value of post-incident review
- Post-incident process
FAQ
Frequently asked questions
What does Certificate in IT Disaster Recovery Planning (CITDRP) (IMCS-001) cover?
This course covers IT Management and Cyber Security through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 16 - 20 November 2026. See the course schedules section for the available dates and delivery formats.
Who should attend this course?
IT managers and professionals, including Disaster Recovery (DR) managers or anyone responsible for, or involved with, Disaster Recovery Plans (DRP), Business Continuity Plans (BCP) and/or technology and IT auditing., Target Competencies, Applying IT Readiness for Business Continuity (IRBC)
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Check the course schedules section for currently published classroom and Online / Live sessions.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, Dubai, Cape Town, Amsterdam, London, Istanbul, Munich, Paris, Frankfurt, Kuala lumpur, Rome, Vienna, Geneva, Madrid.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 training hours.
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