Global Learning for Operational Leaders
Classroom
15 sessions
Scroll for more
Online / Live
15 sessions
Scroll for more
Introduction
Course overview
Why Attend
Despite the various advancements in human psychology and assessment of talent and competence, such as psychometrics and multi-rater evaluation, interviews remain the most preferred method for ‘getting to know’ a candidate.
Most interviews fail to achieve their intended level of reliability due to poor pre-interview preparation, improper questioning, or the infamous reliance on first impressions and gut feelings.
This workshop is designed to mitigate all the common mistakes untrained interviewers commit when meeting with job candidates.
The workshop aims to highlight why interviews highly impact hiring decisions and what steps can be taken to increase their reliability while ensuring legally defensible levels of fairness and consistency.
Course Methodology
The workshop is experiential; a small percentage of the time is used to debunk some of the common myths related to interviewing, and the rest is dedicated to activities and exercises aimed at ‘test-driving’ the skill of competency-based interviewing.
Course Objectives
By the end of the course, participants will be able to:
- List the main types of selection interviews and when and how to use each
- Design a competency-based interview guide and use it to conduct a probing interview
- Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate
Target Audience
This workshop is targeted at anyone involved in assessing candidates before hiring. It is particularly beneficial to line managers interviewing candidates for vacancies in their respective functions. The workshop is ideal for professionals in human resources, especially those working in recruitment, selection, and workforce planning.
Target Competencies
- Recruitment and shortlisting
- Interviewing
- Questioning, probing and note-taking
- Decision-making and report writing
What you will achieve
Learning objectives
- List the main types of selection interviews and when and how to use each
- Design a competency-based interview guide and use it to conduct a probing interview
- Use data collected from interviews to complete a gap analysis and decide on the most suitable candidate
Who should attend
Target audience
- This workshop is targeted at anyone involved in assessing candidates before hiring. It is particularly beneficial to line managers interviewing candidates for vacancies in their respective functions. The workshop is ideal for professionals in human resources, especially those working in recruitment, selection, and workforce planning.
- Target Competencies
- Recruitment and shortlisting
- Interviewing
- Questioning, probing and note-taking
- Decision-making and report writing
Methodology
Learning approach
- The workshop is experiential; a small percentage of the time is used to debunk some of the common myths related to interviewing, and the rest is dedicated to activities and exercises aimed at ‘test-driving’ the skill of competency-based interviewing.
Course content
Course outline and key learning areas
Module 1
The Interview as a Method of Selection
- Reliability and validity of interviews
- Problems with typical interviews: Before, during, and after
- Screening and biographical interviews
- Panel interviews: Dos and Don’ts
Module 2
Competency-Based Interviews (CBI)
- Preparing a competency-based interview guide
- Standardizing questions
- Organizing venue and material
Module 3
Conducting a CBI
- The structure of a CBI
- The questioning options
- The STAR funneling technique
- Disallowed questions
- Closing the interview
Module 4
Post Interview Steps
- Classifying and evaluating captured data
- Linking data with a competency guide
- The selection decision
FAQ
Frequently asked questions
What does Competency-Based Interviewing (HRT-007) cover?
This course covers Human Resources and Training through a structured five-day outline focused on practical application, discussion, and implementation planning.
When is the next available session?
The next scheduled session starts on 19 - 23 October 2026, with additional classroom dates and mirrored Online / Live options listed in the course schedules section.
Who should attend this course?
This workshop is targeted at anyone involved in assessing candidates before hiring. It is particularly beneficial to line managers interviewing candidates for vacancies in their respective functions. The workshop is ideal for professionals in human resources, especially those working in recruitment, selection, and workforce planning., Target Competencies, Recruitment and shortlisting
Is bilingual course delivery available?
Yes. All course materials and presentations are provided in English, while bilingual explanation and discussion support may be available depending on the selected location and trainer availability. For example, when attending a course in Istanbul, you may request a Turkish-speaking trainer to explain the English course content in Turkish. Arabic explanation support may also be requested at this location. Other languages are available in selected cities. You can choose your preferred language support as an optional preference during registration.
How can I register for a session?
Use any Register button next to the available course dates to open the participant registration page and submit your booking request for the selected session.
Is this course available online as well as classroom-based?
Yes. The course detail page includes both classroom sessions and Online / Live sessions, with online options aligned to the same course dates for easier planning.
Where are classroom sessions delivered?
Current classroom venues include Barcelona, London, Rome, Istanbul, Vienna, Paris, Frankfurt, Geneva.
How long is the training programme?
The programme runs for five days, with up to five training hours per day, from 9:00 AM to 2:00 PM. Each programme includes a total of 25 accredited training hours.
Quick request
Send quick request
Send a fast enquiry about this course and the academy team will get back to you.
Get a quotation
Request a formal quotation
Choose an available date and venue, add your participants, and we will email a formal quotation for Competency-Based Interviewing to your business address.